Restaurant & Bar Manager: Guest Experience Leader

Pertemps Network Catering; Hambleton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Career development

Dynamic working environment

Supportive and collaborative team

Job summary

Pertemps Network Catering is recruiting a Restaurant & Bar Manager for a prestigious hotel venue. The role oversees the daily operation of the restaurant and bar, driving guest satisfaction and high service standards in a busy hotel environment.

You will lead front-of-house teams, coach staff, and collaborate with kitchen colleagues to ensure seamless service. A hands-on leader with strong organisational and food safety knowledge will thrive in this role.

Qualifications

• Leadership and front-of-house management experience in hospitality.
• Strong customer service and complaint-resolution skills.
• Excellent organisational and people management abilities.

Responsibilities

• Lead and manage the daily operation of the restaurant and bar.
• Deliver exceptional guest experiences and maintain high service standards.
• Conduct pre-service briefings and organise teams effectively.
• Support and develop front-of-house colleagues through coaching and training.
• Work closely with the kitchen team to ensure smooth service delivery.
• Drive sales through upselling and guest engagement.
• Monitor labour costs, stock control and operational efficiencies.
• Handle guest feedback and complaints professionally.

Skills

Leadership

Front-of-house management

Customer service

People management

Organisational skills

Hands-on approach

Food safety knowledge

Job description

Pertemps Network Catering is recruiting a Restaurant & Bar Manager for a prestigious hotel venue. The role oversees the daily operation of the restaurant and bar, driving guest satisfaction and high service standards in a busy hotel environment.

You will lead front-of-house teams, coach staff, and collaborate with kitchen colleagues to ensure seamless service. A hands-on leader with strong organisational and food safety knowledge will thrive in this role.