Restaurant & Bar Duty Manager - Lead Service & Ops

Valor Hospitality Partners, LLC; West of England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hotel discounts

Discounted stays for friends and …

50% discount dining

Free meals on duty

Cycle to Work Scheme

Generous refer-a-friend bonuses

Job summary

Hilton Garden Inn Bristol is seeking a Duty Manager to lead the Restaurant and Bar on shift, ensuring guest satisfaction and smooth hotel operations when senior staff are not on site. You'll coach the Restaurant and Bar team, manage service across meals, handle guest feedback, and work with Kitchen, Reception and Housekeeping to deliver a seamless guest journey.

This role offers competitive pay (£28,000 per annum), 40 hours per week across five days, and rewards including team awards and

Responsibilities

• Lead and coach the Restaurant and Bar team to deliver consistently great guest experiences
• Conduct shift briefings and handovers to keep communication sharp across the team
• Supervise daily service across all meal periods, stepping in to support wherever it's needed
• Handle guest feedback, complaints and service recovery with confidence and professionalism
• Support the Restaurant and Bar Manager with staffing levels, rota management and labour costs
• Ensure full compliance with Health and Safety, Food Safety, Licensing, and Allergen legislation at all times
• Drive food and beverage revenue through upselling, suggestive selling and team engagement
• Support stock control, inventory management, ordering and waste reduction
• Monitor departmental costs and flag opportunities to improve efficiency and profitability
• Help implement promotions, seasonal menus and special events
• Maintain accurate records and complete all required operational checks and documentation
• Ensure cash handling, key security and end-of-shift procedures are completed correctly and consistently
• Work closely with the Kitchen, Reception and Housekeeping teams to keep the guest journey seamless throughout the hotel
• When the Operations Manager and General Manager are off site, you'll be the one holding it all together — providing guidance to all departments, responding to operational issues, and upholding company standards across the hotel
• This role operates across a 7-day-a-week, 365-day-a-year operation, and your shifts will include a mix of early mornings, evenings, late nights and weekends.

Job description

Hilton Garden Inn Bristol is seeking a Duty Manager to lead the Restaurant and Bar on shift, ensuring guest satisfaction and smooth hotel operations when senior staff are not on site. You'll coach the Restaurant and Bar team, manage service across meals, handle guest feedback, and work with Kitchen, Reception and Housekeeping to deliver a seamless guest journey.

This role offers competitive pay (£28,000 per annum), 40 hours per week across five days, and rewards including team awards and