Restaurant Assistant Manager: Lead Service & Guest Experience

WSH Group; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free lunch on shift

50% discount on food & drinks

Endless tea & coffee on shift

Training & career development

Life Assurance

Employee discounts via app

Employee Assistance Programme

Mental Health First Aiders

Job summary

Benugo in Oxford is seeking an enthusiastic Restaurant Assistant Manager to support the daily operation of our busy restaurant and café. You will lead, motivate, and develop a front‑of‑house team while delivering outstanding guest experiences.

Key duties include maintaining service standards, handling feedback professionally, managing stock and rota planning, and driving sales. Flexible weekend/evening availability is required to fit a busy hospitality environment.

Qualifications

• Experience in a restaurant or hospitality management role.
• Excellent communication and leadership skills.
• Strong customer service demonstrated in hospitality.
• Ability to work under pressure in a busy environment.
• Flexible hours including weekends and evenings.

Responsibilities

• Support the General Manager in day-to-day restaurant operations.
• Lead, supervise, and motivate front-of-house team.
• Ensure high standards of customer service.
• Handle customer inquiries and complaints professionally.
• Assist with staff training and performance management.
• Monitor service standards, health and safety compliance.
• Manage stock, ordering, and inventory controls.
• Assist with rota planning and labour management.
• Drive sales and help achieve business targets.
• Provide a welcoming guest experience.

Skills

Hospitality management

Customer service

Leadership

Communication

Team-building

Job description

Benugo in Oxford is seeking an enthusiastic Restaurant Assistant Manager to support the daily operation of our busy restaurant and café. You will lead, motivate, and develop a front‑of‑house team while delivering outstanding guest experiences.

Key duties include maintaining service standards, handling feedback professionally, managing stock and rota planning, and driving sales. Flexible weekend/evening availability is required to fit a busy hospitality environment.