Assistant Restaurant Manager

Benugo; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free lunch

Tea & coffee on shift

Food & drink discount

Life Assurance

Career development

Job summary

Benugo is seeking a Restaurant Assistant Manager to support busy restaurant operations and lead a front-of-house team with passion for hospitality. You will ensure outstanding guest experiences, handle enquiries, and help drive sales in a fast-paced café environment.

The role emphasizes strong leadership, effective communication, and adherence to health & safety standards, with opportunities to develop within our expanding company.

Qualifications

• Proven experience in hospitality management or supervisor role.
• Strong guest service orientation and leadership capabilities.
• Excellent communication and team-mentoring skills.
• Ability to manage in a fast-paced restaurant environment.

Responsibilities

• Support the General Manager in day-to-day restaurant operations.
• Lead, supervise, and motivate front-of-house team.
• Ensure consistently high standards of customer service.
• Handle customer enquiries and resolve complaints professionally.
• Assist with staff training, development, and performance management.
• Monitor service standards, cleanliness, and health & safety compliance.
• Manage stock levels, ordering, and inventory controls.

Skills

Customer service

Leadership

Communication

Organisation

Problem-solving

Job description

Job Description

About the Role

We are looking for an enthusiastic and experienced Restaurant Assistant Manager to support the daily operation of our busy restaurant and café. The successful candidate will be passionate about hospitality, committed to delivering exceptional customer service, and capable of leading and motivating a team in a fast-paced environment.

Key Responsibilities

• Support the General Manager in the day-to-day running of the restaurant.
• Lead, supervise, and motivate front-of-house team members.
• Ensure the highest standards of customer service are consistently delivered.
• Handle customer enquiries, feedback, and complaints in a professional manner.
• Assist with staff training, development, and performance management.
• Monitor service standards, cleanliness, and compliance with health and safety regulations.
• Manage stock levels, ordering, and inventory controls where required.
• Support rota planning and labour management.
• Drive sales and help achieve business targets.
• Ensure a welcoming and positive experience for all guests.

Qualifications

Requirements

• Previous experience in a Restaurant Assistant Manager, Supervisor, or similar hospitality management role.
• Strong customer service skills with a passion for creating outstanding guest experiences.
• Proven experience working within the hospitality or restaurant industry.
• Excellent communication and leadership skills.
• Ability to work under pressure in a busy environment.
• Organisation and problem-solving abilities.
• Knowledge of food safety, health and safety, and hospitality best practices.
• Flexible approach to working hours, including weekends and evenings.

What We Are Looking For

• A positive and proactive attitude.
• Strong leadership and team-building skills.
• A genuine passion for hospitality and customer satisfaction.
• Experience in delivering high levels of customer service within a restaurant, café, or hospitality environment.
• Someone who leads by example and takes pride in maintaining high operational standards.

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate
• Life Assurance
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Hapi app) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders