Restaurant Ambassador & Restaurant Manager - Fratelli Belfast

Galgorm; Belfast City District; On-site; GBP 32,000 - 52,000; Full time

Job summary

Fratelli Belfast is recruiting a Restaurant Ambassador & Restaurant Manager to lead daily restaurant operations while also building relationships across Belfast to drive revenue and awareness. You will manage service standards, coach the team, handle guest feedback, and promote Fratelli as a destination for dining and events.

The role blends hands-on leadership with local business development, community engagement, and networking at events to grow bookings and partnerships within the Belfast

Qualifications

• Previous restaurant management or supervisory experience.
• Excellent communication and relationship-building skills.
• Passionate about hospitality and guest service.
• Commercially minded and results driven.
• Confident working independently and in a team.
• Full driving licence preferred.

Responsibilities

• Lead and support day-to-day restaurant operations.
• Deliver exceptional guest experiences and service standards.
• Coach, motivate and develop team members.
• Manage guest feedback and service recovery.
• Drive operational performance, sales and profitability.
• Support the General Manager in achieving restaurant objectives.

Job description

THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 23RD OCTOBER 2026

JOB REFERENCE: PCFB 10/26

REPORTING TO: General Manager

HOURS: Full- Time hours working 5 days out of 7.

Fratelli Belfast is looking for an energetic and people-focused Restaurant Ambassador & Restaurant Manager to play a key role in driving the success of the restaurant.

This unique position combines hands‑on restaurant leadership with local business development and community engagement. You'll spend approximately three days per week managing and supporting the restaurant operation, with the remaining two days dedicated to building relationships across Belfast to generate new business, increase awareness and drive revenue growth.

This is not a traditional sales role. We're looking for someone who is passionate about hospitality, enjoys meeting people and can become a genuine ambassador for the Fratelli brand.

The Role

• Lead and support day-to-day restaurant operations.
• Deliver exceptional guest experiences and service standards.
• Coach, motivate and develop team members.
• Manage guest feedback and service recovery.
• Drive operational performance, sales and profitability.
• Support the General Manager in achieving restaurant objectives.

Brand Ambassador & Business Development

• Build relationships with local businesses, hotels, retailers, attractions and community groups.
• Generate new opportunities for bookings, events and repeat business.
• Represent Fratelli Belfast at networking and community events.
• Promote the restaurant as a destination for dining, celebrations and special occasions.
• Identify local partnerships and promotional opportunities.
• Increase awareness of the Fratelli brand throughout Belfast.

About You

• Previous restaurant management or supervisory experience.
• A natural relationship builder with excellent communication skills.
• Passionate about hospitality and guest service.
• Commercially minded and results driven.
• Confident working independently and within a team.
• Enthusiastic, proactive and highly motivated.
• Full driving licence preferred.

What Success Looks Like

The primary objective of this role is to increase restaurant revenue through operational excellence, local business development and community engagement.

Success will be measured by:

• Growth in restaurant revenue, covers and average spend.
• Increased lunchtime, midweek and off-peak trade.
• Growth in group dining and celebration bookings.
• Development of strong local business relationships and partnerships.
• Increased awareness of Fratelli Belfast within the local community.
• High guest satisfaction scores and positive reviews.
• A motivated, engaged and high-performing team.

Why Join Fratelli?

This is an opportunity to take on a truly unique hospitality role where you can combine restaurant management with business growth and community engagement. You'll play a direct role in increasing revenue, building the Fratelli brand and creating memorable guest experiences while becoming the face of one of Belfast's best-loved restaurants.

Perks of the job!!

We’repassionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or wantto extend your knowledge, Galgorm Collection can offer youanendlessamountof opportunities. Why work for us?

GALGORM COLLECTION IS AN EQUAL OPPORTUNITY EMPLOYER