Food and Beverage Supervisor – Leaping Hound – Roe Valley Resort

Galgorm Resort & Spa; Derry/Londonderry; On-site; GBP 19,000 - 21,000; Full time

Job summary

Galgorm Resort & Spa in Roe Valley (Leaping Hound) seeks a Food and Beverage Supervisor to join the management team. You will support day-to-day F&B operations, lead a team, and strive to deliver exceptional guest experiences while maintaining Galgorm Collection standards.

The role requires flexibility with full-time hours, shifts across 4–5 days in 7, and a focus on training, upselling, and maintaining service quality. Salary range £14.07–£15.57 per hour, payscale.

Qualifications

• Experience leading and motivating a team in a café/restaurant or bar.
• Excellent customer service and attention to detail.
• Ability to train staff and manage day-to-day operations.
• Strong communication and professional conduct with guests and colleagues.

Responsibilities

• Provide friendly and efficient service to all guests.
• Know the menu to assist with queries and upsell where possible.
• Supervise F&B team; ensure training and daily duties are clear.
• Ensure compliance with health, safety and hygiene regulations.

Skills

Leadership

Customer service

Team motivation

Training

Tools

Till systems

Job description

JOB TITLE: Food and Beverage Supervisor - Leaping Hound - Roe Valley Resort

JOB REFERENCE: RSRV 09/26

REPORTING TO:Restaurant Manager.

HOURS:Full-time, varied shifts primarily 4-5 days out of 7.

JOB LOCATION:Roe Valley Resort

SALARY:£14.07 - £15.57 - PAYSCALE

About the role

We are seeking to recruit a dedicated, enthusiastic supervisor to join our Leaping Hound management team. You will join an existing team, assist with the management of all day-to-day-operational issues relating to the food & beverage service within the Leaping Hound. We are seeking someone with a passion for hospitality and the ambition to progress within an award-winning company. If you would like to join our fantastic team and begin your Galgorm Collection journey then please apply below!

Job Description

The main duties will include but are not limited to

• Consistently provide a friendly and efficient service to all visiting guests.
• Having full and complete knowledge of the menu, enabling you to assist with any guest or customer queries.
• Supervising the F&B team ensuring that all are well trained and daily duties are clearly outlined.
• Demonstrating effective communication skills and work in a professional manner with all guests, customers, and colleagues.
• Monitoring team members to ensure all Company and Statutory Fire, Health, Safety, and Hygiene Regulations are observed.
• Participating in regular team meetings.
• Reporting any guest or operational issues to the Management team.
• Using the restaurant till systems to place orders and process customer payments correctly.Carrying out opening and closing procedures, including till reconciliations and otherkey holder duties.
• Ensuring knowledge of the Galgorm Collection and facilities is up to date in order to upsell at every opportunity and maximise profitability.
• Making sure your personal appearance and uniform are in line with the required Collection/ Restaurant standards at all times.
• Attending any training that has been set up to aid your personal development.

The Person:

Applicants must:

• Have a passion for hospitality.
• Have experience incarrying out opening and closing procedures of a café/restaurant and or bar including till reconciliations and otherkey holder duties.
• Be able to demonstrate an ability to lead, motivate and inspire a team.
• Have exemplary attention to detail.
• Be performance-driven and focused on implementing a culture of excellent customer service.
• Excellent planning and organisation abilities.
• Be able to work well while under pressure and show initiative whilst multi-tasking.
• Have a flexible approach to working shift patterns and be available to work early mornings, lunchtime, evening shifts, and weekends.

Desirable:

• Have at least 1 year's supervisory experience in a café/restaurant and/or bar.
• Experience in cocktail making.
• Barista trained.

Perks of the job!!

We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? https://www.galgorm.com/why-work-with-us.html

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Spa & Golf Resort processing the information you have provided for the purposes of Recruitment and Selection for this role.Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact [e-mail]

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS