Response Officer

Mitie; Salisbury; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Life cover

Virtual GP

MiDeals discounts

Mitie Stars rewards

Training & development

Job summary

Mitie is seeking reliable Reassurance Officers to join our team on an exciting new contract with South Western Railway. This role is based onboard SWR services and involves actively engaging with passengers, ensuring safety and compliance with Railway Byelaws.

You will patrol trains and stations, provide a visible presence, engage with customers, and support staff with incidents while following Health & Safety guidelines and delivering high-quality service.

Qualifications

• Valid and in-date SIA Door Supervisor Licence is required.
• Experience in transport, public-facing security, or law enforcement is preferred.
• Strong communication and customer-focused approach.

Responsibilities

• Patrol trains across the SWR network to monitor compliance with Railway Byelaws.
• Provide a visible, reassuring presence onboard trains and at stations.
• Engage with the public to promote safety and deter antisocial behaviour.
• Support railway staff with incidents or enforcement needs.
• Respond promptly to onboard or station-based emergencies.
• Operate body-worn video cameras in line with protocol.
• Report incidents and prepare statements for submission to British Transport Police.
• Assist with removal of non-compliant individuals from trains or stations as required.
• Provide excellent customer service and information to passengers.
• Adhere to Health & Safety and site procedures.

Skills

SIA Door Supervisor Licence

Customer service

Communication skills

Independent working

Job description

SWR Network Reassurance Officer (Response Officer)

Location: Salisbury Station

Hourly Rate: £15.82

Contract Type: Relief - Guaranteed 40 hours per week with the option for additional shifts Availability: Must be flexible to work across all days and hours

About the Role:Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.

Key Responsibilities

• Patrol trains across the SWR network to monitor compliance with Railway Byelaws
• Provide a visible, reassuring presence onboard trains and at stations
• Engage with members of the public to promote safety and prevent antisocial behaviour
• Support railway staff with any incidents or enforcement needs
• Respond promptly and professionally to onboard or station-based emergencies
• Handle and operate body-worn video cameras in line with protocol
• Report and document incidents, including preparing statements for submission to British Transport Police
• Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
• Provide excellent customer service to passengers, offering information and assistance
• Adhere to all Health & Safety and site-specific operational procedures
• Undertake any additional reasonable duties as requested by senior staff or station management

What We’re Looking For

• Valid and in-date SIA Door Supervisor Licence (required)
• Previous experience in transport, public-facing security, or law enforcement preferred
• Confidence in dealing with challenging situations professionally and calmly
• Strong communication skills with a customer-focused approach
• Ability to work independently while following procedures
• Willingness to work flexible hours, including weekends and public holidays

What We Offer

• Competitive pay at £15.82 per hour
• Guaranteed minimum 40 hours per week, with opportunities for more
• Life cover of at least £10,000
• Access to Virtual GP services
• Exclusive savings through MiDeals (discounts at major retailers and leisure providers)
• Recognition through Mitie Stars - with prizes of up to £10,000
• Access to a wide range of training and development opportunities