Security / Customer Service Officer

Mitie Group plc.; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Company pension

Employee discounts

Benefits platform access

Job summary

Mitie Group plc. at Birmingham New Street Station is seeking a Security & Customer Service Officer to provide a visible, reassuring presence, support passengers with enquiries, and promote safety across the busy transport hub.

You will respond to incidents, assist during disruptions, and help keep records of incidents and operations, with shifts including early mornings, late evenings, nights, weekends and holidays.

Qualifications

• The successful candidate will hold a valid SIA licence and have excellent communication skills, a strong sense of responsibility and a genuine commitment to customer service.
• Previous experience in security, customer service, transport or hospitality would be advantageous.

Responsibilities

• Provide a visible and reassuring presence across the station.
• Assist passengers with enquiries and travel information.
• Respond professionally to incidents, emergencies and disruptions.
• Support the safe movement of customers during busy periods.
• Maintain accurate incident and operational records.

Skills

SIA licence

Excellent communication

Customer service

Job description

Security & Customer Service OfficerJoin Our Team

Do you enjoy helping people, working as part of a team and making a real difference every day?

Mitie is looking for professional and customer-focused individuals to join our team at Birmingham New Street Station. This is an exciting opportunity to work within one of the UK's busiest transport hubs, helping to keep passengers safe while delivering a welcoming and professional service.

As a Security & Customer Service Officer, you will be a visible presence across the station, supporting customers, promoting safety and responding to incidents when required. No two days are the same, and you will play an important role in ensuring the smooth operation of the station.

The Role

Working alongside Network Rail, train operators and station stakeholders, you will help create a safe and secure environment for passengers, visitors and colleagues. Your responsibilities will include:

• Providing a visible and reassuring presence across the station.


• Assisting passengers with enquiries and travel information.


• Responding professionally to incidents, emergencies and disruptions.


• Supporting the safe movement of customers during busy periods.


• Maintaining accurate incident and operational records.

You will be expected to maintain high standards of professionalism, follow operational procedures and contribute positively to the overall customer experience.

Is This the Right Role for You?

Do you enjoy working with people from all walks of life?

Can you remain calm and professional when dealing with challenging situations?

Are you looking for a role where every shift is different and where your actions can have a positive impact on customers' journeys?

If so, we'd love to hear from you.

What We're Looking For

The successful candidate will hold a valid SIA licence and have excellent communication skills, a strong sense of responsibility and a genuine commitment to customer service. Previous experience in security, customer service, transport or hospitality would be advantageous, although a positive attitude and willingness to learn are equally important.

As Birmingham New Street operates 24 hours a day, flexibility is essential. Applicants must be willing to work a range of shifts, including early mornings, late evenings, nights, weekends and public holidays.

Benefits

In return, we offer:

• Competitive hourly pay. Starting at £13.45


• Company pension scheme.


• Access to the Mitie benefits platform and employee discounts.


• Employee Assistance Programme and wellbeing support.


• Ongoing training and career development opportunities.