TravelSafe Support & Enforcement Officer

Amulet; Bolton; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

We are employee-owned

40 hours per week with overtime

Training and career development

28 days annual leave pro rata

Uniform provided

NEST pension scheme

Wagestream pay access

Job summary

Amulet in Bolton is hiring for a security officer role combining customer service with revenue protection on the transport network. The role includes patrolling, assisting passengers, and enforcing byelaws, with a split focus of 60% revenue duties and 40% security.

The position offers a clear progression path and ongoing training. Working 40 hours per week on a 4-on, 2-off pattern, you will cover early and late shifts, with uniform provided and access to pension and budgeting tools.

Qualifications

• 5-year check-able employment history for vetting purposes.
• Pass police Level 2 non personal vetting for the CSAS scheme.
• Eligibility documents required at interview.

Responsibilities

• Patrol the network to increase safety for customers and staff.
• Take action to prevent assaults, with police support where needed.
• Conduct revenue inspection and enforcement using issued devices.
• Assist with tackling crime and anti-social behaviour on the transport network.
• Support prosecutions process and ensure incidents are recorded.
• Operate within the law and use reasonable force only when necessary.

Skills

Security experience

Observational skills

Calm under pressure

Attention to detail

Customer service

Education

SIA Frontline Licence

Job description

PAY RATE:

£15.40 per hour

HOURS:

40 hrs per week 4 on 2 off Consisting of early and late shifts

THE ROLE:

To provide enhanced safety and security for passengers through reassurance, vigilance, enforcement of byelaws on conditions of carriage, and delivery of mandatory checks.

Provide high quality Customer Service including wayfinding, travel information and support during events; and undertake Revenue Inspection to protect our customer’s farebox, this will involve ticket and pass validation and the issuing of standard fares.

This role is 60% Revenue duties and 40% security.

RESPONSIBILITIES:

• Actively engage with customers and colleagues whilst patrolling the the customer’s Network to increase feelings of safety
• Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and where appropriate in conjunction with the help of the local Police network.
• Conduct revenue inspection and enforcement activities as directed by the customer, using our customer issued devices.
• Assist the customer in tackling crime, anti-social behaviour and public order offences on the transport network.
• Fully support the customer’s prosecutions process.
• Prevent unauthorised access to the customer’s estate.
• Operate within the law at all times, using only reasonable force where absolutely necessary, to professionally deal with any individual who refuses to act in accordance with good citizenship across the transport network, which could include the removal of such people.
• Ensure they act in a proactive manner in the performance of their duties and obligations and keep themselves safe at all times, if necessary, by calling upon the assistance of any other appropriate person or the police in the pursuit of their specified duties.
• Ensure they book on and off duty, at predetermined locations and under conditions agreed with the customer.
• Ensure where body worn CCTV is available it is used to record all incidents where an officer is required to intervene.
• Adhere to the requirements and training for use of the relevant radio communication equipment, including the care and security of the equipment, including any equipment provided by the customer.
• Ensure all incidents and activity are recorded appropriately.

SKILLS:

• Previous experience in a security role
• Strong observational and communicational skills
• Ability to remain calm under pressure and handle emergency situations effectively.
• Excellent attention to detail and ability to follow protocols.
• Professional demeanor, with strong customer service and interpersonal skills.

LICENCE REQUIREMENTS:

• Current SIA Frontline Licence

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months;Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter

JOB REQUIREMENTS:

• 5-year check-able employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).
• You must be able to pass police Level 2 non personal vetting for the CSAS scheme.

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 40 hours per week with option of overtime
• Full and ongoing training with a view for career development
• 28 days annual leave per year (pro rata)
• Company uniform provided
• Enrolment in NEST pension scheme.
• Wagestreamapp enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.