Rail Safety & Reassurance Officer: Onboard & Stations

Mitie; Salisbury; Sur place; GBP 21 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Life cover

Virtual GP

MiDeals discounts

Mitie Stars rewards

Training & development

Résumé du poste

Mitie is seeking reliable Reassurance Officers to join our team on an exciting new contract with South Western Railway. This role is based onboard SWR services and involves actively engaging with passengers, ensuring safety and compliance with Railway Byelaws.

You will patrol trains and stations, provide a visible presence, engage with customers, and support staff with incidents while following Health & Safety guidelines and delivering high-quality service.

Qualifications

• Valid and in-date SIA Door Supervisor Licence is required.
• Experience in transport, public-facing security, or law enforcement is preferred.
• Strong communication and customer-focused approach.

Responsabilités

• Patrol trains across the SWR network to monitor compliance with Railway Byelaws.
• Provide a visible, reassuring presence onboard trains and at stations.
• Engage with the public to promote safety and deter antisocial behaviour.
• Support railway staff with incidents or enforcement needs.
• Respond promptly to onboard or station-based emergencies.
• Operate body-worn video cameras in line with protocol.
• Report incidents and prepare statements for submission to British Transport Police.
• Assist with removal of non-compliant individuals from trains or stations as required.
• Provide excellent customer service and information to passengers.
• Adhere to Health & Safety and site procedures.

Connaissances

SIA Door Supervisor Licence

Customer service

Communication skills

Independent working

Description du poste

Mitie is seeking reliable Reassurance Officers to join our team on an exciting new contract with South Western Railway. This role is based onboard SWR services and involves actively engaging with passengers, ensuring safety and compliance with Railway Byelaws.

You will patrol trains and stations, provide a visible presence, engage with customers, and support staff with incidents while following Health & Safety guidelines and delivering high-quality service.