Rail Operator 2 (S) GPR

South Western News UK

Staines-upon-Thames

On-site

GBP 27,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Free duty travel on SWR services

Free leisure travel for spouse/partner

75% discount on other rail operators

Full training and development

Excellent pension

Job summary

South Western Railway is seeking a Rail Operator 2 Supervisor (General Purpose Relief) to manage station teams, ensure safety and deliver excellent customer service across multiple stations. You will need transport to travel between locations and work a variety of shifts.

The role involves leading staff, maintaining a clean environment, and handling emergency procedures as required. Personal transport is necessary to reach several local stations.

Qualifications

Proven ability to lead a team in a customer-facing role.
Strong focus on delivering a safe and welcoming environment.

Responsibilities

Lead and direct staff to provide safe, courteous service at all times.
Maintain a clean, well-presented environment and comply with cleaning schedules.
Assist customers, inform and support them at the station.
Manage on-site safety procedures and evacuations when required.
Cover short-term and late-notice staff absences and sickness.

Skills

Team leadership

Customer focus

Interpersonal skills

Flexible shifts

Colour vision

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

The Reward

Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 per annum plus regional allowance.

On top of your salary, we offer a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

About the job:

To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.

As a Rail Operator 2 Supervisor GPR (General Purpose Relief), you will cover avariety of shifts at different stations and cannot rely on public transport to get to / from work and will require your own mode of motorised transport.

Your main responsibilities will be:

Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
Undertake emergency procedures and implement evacuation procedures when required.
When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.

You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checkingeverything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.

* For a full list of responsibilities, please download the job description available at the bottom of this advert.

As a minimum, you will need to have:

Able to travel to your location of work within 60 minutes, for all shift times.
Good general education
Strong customer focus
Good interpersonal skills
Team leadership ability
Resilience
Supervisory experience is desirable
Able to distinguish colours with normal colour vision

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern:

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week over 5 days, including a mixture of early, late and night shifts.

As this is a GPR role, you will be required to work a variety of shifts across several local stations and you must be able to get to each location for the required start times. For this reason, personal transport is necessary.

Shifts start times include:

06:00 - 15:30 / 15:30 - 23:00 / 22:00- 06:00

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/