Resource Planning Specialist — Hybrid Scheduling Analytics

The Acorn Group; Liverpool; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

35 days holiday

24/7 mental health support

Hybrid working options

Flexible benefits

Recognition awards

Job summary

The Acorn Group is seeking a Resource Planning Support Analyst in Liverpool. You will forecast and plan resources, provide performance data, support team leaders and senior management, and monitor daily schedules to drive cost-effective, high-quality customer services. Hybrid working is available.

Ideal candidates have experience with workforce management software, strong Excel skills, and a proven ability to analyze large data sets to generate clear reports for decision making.

Qualifications

• Experience in a similar role within customer services.
• Proven ability to analyse large data sets and produce reports.
• Experience with workforce planning software.

Responsibilities

• Forecasting and planning of resources to meet service levels.
• Provide management information to compare against budget.
• Collaborate with stakeholders and senior management to improve service efficiency.

Skills

Workforce management software

Advanced Excel

Data analysis

Job description

The Acorn Group is seeking a Resource Planning Support Analyst in Liverpool. You will forecast and plan resources, provide performance data, support team leaders and senior management, and monitor daily schedules to drive cost-effective, high-quality customer services. Hybrid working is available.

Ideal candidates have experience with workforce management software, strong Excel skills, and a proven ability to analyze large data sets to generate clear reports for decision making.