Resource Planner

VIVID; Basingstoke; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

26 days leave

Bonus scheme

Pension 6% with matching

Life assurance 3x salary

Private medical insurance

Medicash

Parental leave enhancements

Counselling services

Electric car scheme

Training & mentoring

Job summary

VIVID in Basingstoke is seeking a Resource Planner to join the planning team. This full-time role (37 hours per week) requires you to work in the office four days a week, coordinating repairs and maintenance appointments and ensuring timely attendance and updates for customers and contractors.

You will use scheduling systems, monitor diary utilisation, and liaise with other planning teams to allocate trades staff as needed.

Qualifications

• Strong communication and telephone skills.
• Ability to multi-task and prioritise workload.
• Excellent customer service orientation.
• Comfort with using scheduling software.
• Professional telephone manner required.

Responsibilities

• Schedule appointments for repairs & maintenance efficiently.
• Ensure appointments are attended and rescheduled as needed.
• Monitor diaries and maximise resource utilisation.
• Provide information to managers to monitor compliance.
• Assist trades staff with handheld devices and troubleshoot issues.
• Liaise with other planning teams to allocate staff.

Skills

Communication skills

Telephone manner

Multi-tasking

Prioritisation

Customer service

Learn new systems

Tools

Appointment scheduling system

Job description

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re currently looking for a Resource Planner to join our team in Basingstoke! This is a full-time position working 37 hours per week. Due to the nature of this role, you’ll be in the office 4 days a week working alongside the rest of the planning team.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s The Facts About The Role

As Resource Planner, you’ll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You’ll ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. Making sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.

You’ll provide a range of information to enable managers to monitor compliance with corporate and legislative standards, ensuring that the services comply with appropriate legislation, professional standards and VIVID’s values, standards, policies and priorities.

The Resource Planner will monitor diaries to ensure that resources are fully utilised. And liaisewith the other planning teams to use trades staff from other areas when needed to fulfil the jobs. You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This’ll help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.

This is a fast-paced busy role, so you’ll need to be able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers. You’ll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers!

Interviews are due to take place at our Basingstoke office on 14 and 16 September (subject to change).