Resource Planner

Vivid Housing; Plymouth; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Bonus scheme

Pension 6% with employee match 7-10%

Life assurance 3x salary

Private medical insurance

Medicash health plan

Enhanced parental leave

Counselling & financial information

Electric car scheme

Training & mentoring programs

Job summary

VIVID Housing is seeking a Resource Planner to join our planning team in Basingstoke. The role is full-time (37 hours) with an in-office requirement of four days per week.

You will schedule repairs and maintenance, keep customers informed, and support trades staff with problem-solving on handheld devices. You’ll work to corporate standards, liaising with customers and internal teams, ensuring efficient diary management and compliance with regulations.

Qualifications

• Experience scheduling repairs and maintenance appointments.
• Strong communication with customers and trades staff.
• Ability to learn new systems quickly.

Responsibilities

• Plan and schedule repairs and maintenance appointments using the scheduling system.
• Ensure appointments are attended and completed within timescales and reschedule as needed.
• Provide managers with information to monitor compliance with standards and policies.
• Monitor diaries to ensure full utilisation of resources and liaise with other planning teams.
• Raise, close and amend jobs on the bespoke system; assist trades staff with device troubleshooting.
• Multi-task and prioritise workload while maintaining a calm, professional approach.

Skills

Communication

Organisation

Multi-tasking

Telephone etiquette

Tools

Scheduling software

Job description

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re currently looking for a Resource Planner to join our team in Basingstoke! This is a full-time position working 37 hours per week. Due to the nature of this role, you'll be in the office 4 days a week working alongside the rest of the planning team.
Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As Resource Planner, you’ll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You'll ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. Making sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.

You’ll provide a range of information to enable managers to monitor compliance with corporate and legislative standards, ensuring that the services comply with appropriate legislation, professional standards and VIVID’s values, standards, policies and priorities.

The Resource Planner will monitor diaries to ensure that resources are fully utilised. And liaise with the other planning teams to use trades staff from other areas when needed to fulfil the jobs. You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This’ll help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand‑held devices.

This is a fast-paced busy role, so you’ll need to be able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers. You’ll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers!

Interviews are due to take place at our Basingstoke office on 14 and 16 September (subject to change).