Resource Lead: Strategic Capacity & Planning

Buttermilk; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Buttermilk is seeking a Resource Lead on a fixed-term contract in London to coordinate capacity and demand across Client Services, Strategy, Creator Services, Creative, Design, and Data. You will own the holistic view of resources and balance timelines, ensuring sustainable, value-aligned delivery.

You will improve workflows, establish clearer processes, and provide reporting to support planning and decision-making, enabling teams to work efficiently on high-quality work.

Qualifications

• Hands-on experience coordinating cross-functional teams across campaigns.
• Proven ability to manage competing priorities in a fast-paced environment.
• Experience implementing or improving planning processes and systems.
• Strong organisational skills and attention to detail.
• Confident communicator across teams and stakeholders.

Responsibilities

• Own resource planning for existing client deliverables and new business activity across the business - managing and optimising allocation of client services, creative, strategy, design, and data resource.
• Act as the central point of coordination for resourcing - providing a clear and consistent view of priorities, timelines, and capacity across teams.
• Introduce and enforce resourcing processes - ensuring requests are submitted, reviewed, and prioritised in a structured and consistent way.
• Maintain a holistic view of capacity and demand across upcoming priorities - proactively identifying future pressure points and planning ahead to meet demand.
• Partner with department leads - ensuring resourcing decisions are aligned, informed, and realistic before commitments are made.
• Identify and resolve resource conflicts - balancing competing priorities and providing clear, practical solutions to overbooking or bottlenecks.
• Apply a commercial lens to resourcing decisions - considering project scope, value, and resource mix to support efficient and sustainable delivery.
• Manage freelancer allocation - coordinating freelance support to meet demand.
• Improve systems and workflows - identifying inefficiencies in current resourcing processes and implementing better ways of working.
• Provide reporting and insight - tracking utilisation, capacity, and resourcing trends to support planning and decision-making.

Skills

Cross-functional teamwork

Stakeholder management

Data-driven decisions

Project coordination

Tools

Resource planning tools

Job description

Buttermilk is seeking a Resource Lead on a fixed-term contract in London to coordinate capacity and demand across Client Services, Strategy, Creator Services, Creative, Design, and Data. You will own the holistic view of resources and balance timelines, ensuring sustainable, value-aligned delivery.

You will improve workflows, establish clearer processes, and provide reporting to support planning and decision-making, enabling teams to work efficiently on high-quality work.