Resource Coordinator: Professional Services Orchestrator

CO2007 CDW Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

CDW is seeking a Resource Coordinator to manage Professional Services opportunities from intake through completion. You will schedule CDW and third-party resources based on availability, skills, and location, ensuring correct commercial and contractual documentation is in place.

The role requires meticulous organisation, strong stakeholder collaboration, and attention to detail to protect commercial interests and deliver high-quality service within set procedures and timelines.

Qualifications

• Experience in an administrative role is required.
• Strong communication and organizational skills are essential.
• Attention to detail and ability to follow established procedures with minimal supervision.

Responsibilities

• Manage Professional Services cases in Salesforce through the full lifecycle.
• Allocate resources based on skills, availability and location.
• Ensure correct documentation (e.g. Statement of Work) is in place and stored correctly.
• Engage third-party resource providers when in-house resources are unavailable.
• Maintain scheduling systems for accurate utilisation, forecasting, and reporting.
• Validate sales orders and prerequisites before allocating resources.
• Collaborate with stakeholders to review and maximise team utilisation.
• Review weekly Power BI and resourcing reports and address inaccuracies.
• Communicate effectively with Billing, Sales Account Managers and suppliers.
• Provide excellent service at every touchpoint and cover for other coordinators when needed.
• Follow team processes to achieve high accuracy each month.

Skills

Highly organized

Strong communication

Administrative experience

Attention to detail

Relationship building

Proactive mindset

Analytical thinking

Decision making

Team collaboration

Initiative

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CDW is seeking a Resource Coordinator to manage Professional Services opportunities from intake through completion. You will schedule CDW and third-party resources based on availability, skills, and location, ensuring correct commercial and contractual documentation is in place.

The role requires meticulous organisation, strong stakeholder collaboration, and attention to detail to protect commercial interests and deliver high-quality service within set procedures and timelines.