Resource Coordinator: Professional Services Scheduler

CDW; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

CDW in the United Kingdom is seeking a Resource Coordinator within Professional Services Operations to manage requests through to completion by scheduling CDW and third-party resources based on availability, skills, and location.

You will own resource bookings, ensure correct documentation such as Statements of Work, and collaborate with Billing, Sales, and suppliers to keep utilisation accurate and informed. The role emphasizes accuracy, stakeholder engagement and adherence to processes.

Qualifications

• Previous experience in an administrative role.
• Strong communication skills and stakeholder management.
• Proficiency with Microsoft Office (Outlook, Word & Excel).
• Attention to detail and process adherence.
• Ability to work with established procedures under moderate supervision.

Responsibilities

• Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance.
• Allocate resources based on skills, availability, and location to optimise service quality and commercial position.
• Own resource bookings and ensure required documentation (e.g. Statement of Work) is in place.
• Engage third party resource providers when internal resources are unavailable.
• Maintain scheduling system for team utilisation, forecasting, and management information.

Skills

Highly organized

Administrative experience

Strong communication

MS Office

Detail oriented

Stakeholder relations

Proactive

Analytical mindset

Tools

Salesforce

Power BI

Microsoft Office

Outlook

Excel

Word

Job description

CDW in the United Kingdom is seeking a Resource Coordinator within Professional Services Operations to manage requests through to completion by scheduling CDW and third-party resources based on availability, skills, and location.

You will own resource bookings, ensure correct documentation such as Statements of Work, and collaborate with Billing, Sales, and suppliers to keep utilisation accurate and informed. The role emphasizes accuracy, stakeholder engagement and adherence to processes.