Resort F&B Manager & On-Floor Leader

Butlin's; Bognor Regis; On-site; GBP 24,000 - 38,000; Full time

Job summary

Butlin's in the United Kingdom is looking for passionate, energetic Managers and Supervisors to lead our restaurants, bars and dining venues across the resort. You’ll develop people, thrive in a fast-paced environment and lead by example.

In this role you’ll deliver induction, on‑the‑job coaching and training, set daily objectives for Shift Managers, ensure safe, friendly service and consistent product quality, and foster a positive, inclusive team culture in line with Butlin’s values.

Responsibilities

• Manage one of our busy resort venues – from seating restaurants to buffets, bars or entertainment venues.
• Lead the floor team to deliver fast, friendly, safe service and consistent product quality.
• Implement operational and commercial plans provided by the Manager to support venue performance.
• Support stock controls, cellar routines, product care and compliance standards.
• Use insight (NPS, SPH, guest flow, team performance) to guide real-time decisions for great performance.
• Demonstrate strong on-floor leadership, coaching the team in the moment.
• Lead day-to-day team activity, ensuring clear expectations, strong communication and visible leadership.
• Deliver induction, on-shift coaching and training to new and existing team members.
• Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing.
• Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager.
• Create clear daily and weekly objectives for Shift Managers to support delivery.
• Role model Butlin’s Values and Leadership Behaviours at all times.
• Help build a multiskilled team capable of flexing across the resort.
• Support retention by fostering a positive, supportive and inclusive working environment.

Job description

Butlin's in the United Kingdom is looking for passionate, energetic Managers and Supervisors to lead our restaurants, bars and dining venues across the resort. You’ll develop people, thrive in a fast-paced environment and lead by example.

In this role you’ll deliver induction, on‑the‑job coaching and training, set daily objectives for Shift Managers, ensure safe, friendly service and consistent product quality, and foster a positive, inclusive team culture in line with Butlin’s values.