Residential Security Systems Service Engineer – London

Johnson Controls; Sunbury-on-Thames; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension matching up to 7%

Overtime

Company uniform & PPE

25 days holiday

Job summary

Johnson Controls is seeking a Service Engineer to service Security Systems such as intruder alarms, CCTV and access control in the residential market across a UK region. You will deliver high‑quality customer service, diagnose faults, and fix issues proactively in a fast paced environment.

The role emphasises safety, professional appearance, and flexible reporting. A time‑served engineer with customer‑facing experience will thrive in this market‑leading team offering clear career progression.

Qualifications

• Experience within Fire & Security industry.
• Able to lift and climb ladders.
• Previous customer-facing experience.
• Current relevant qualifications (e.g. 18th edition/NVQ/City & Guilds/BTEC).

Responsibilities

• Provide excellent customer service to exceed expectations of internal and external customers.
• Service the appropriate devices safely and responsibly.
• Manage time efficiently and prioritise jobs.
• Complete engineer work reports and certificates/BSIA checks as appropriate.

Skills

Fire & Security experience

Ladder climbing

Customer-facing

Education

Industry qualifications

Job description

Johnson Controls is seeking a Service Engineer to service Security Systems such as intruder alarms, CCTV and access control in the residential market across a UK region. You will deliver high‑quality customer service, diagnose faults, and fix issues proactively in a fast paced environment.

The role emphasises safety, professional appearance, and flexible reporting. A time‑served engineer with customer‑facing experience will thrive in this market‑leading team offering clear career progression.