Residential Scheme Manager (Live-In)

Amplius; West Bridgford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

On-site living

Two-bedroom bungalow

Job summary

Amplius is seeking a Residential Scheme Manager (live-in) for Marlborough Court in West Bridgeford, Nottingham. You will help create a safe, welcoming community, support residents to live independently and respond to housing matters with calm professionalism.

The role includes on-site living in a 2-bedroom bungalow on the Marlborough Court grounds. You will work Monday to Friday, 8:30am to 4:45pm, with a 36.25 hour week and no out-of-hours contact unless there is an emergency.

Qualifications

• Experience in a customer-focused role with the ability to build positive relationships.
• Good communication skills and the confidence to deal with a range of situations.
• A caring, reliable and professional approach to supporting residents.
• Basic digital skills, including confidence using Microsoft Office.
• The ability to handle challenges, resolve conflict and remain impartial.

Responsibilities

• Manage the day-to-day running of the scheme, ensuring a safe, secure and welcoming environment.
• Build positive relationships with residents and support their wellbeing and independence.
• Respond to resident queries, housing matters and emergencies in a calm and professional way.
• Work with colleagues, contractors and residents to resolve maintenance and service issues.
• Facilitate community activities and support a strong sense of belonging.
• Work independently while having support from the wider Amplius team.

Skills

Customer service

Communication skills

Conflict resolution

Impartiality

Digital literacy

MS Office

Tools

Microsoft Office

Job description

As a Residential Scheme Manager (live-in), you’ll play an important role in creating a safe, welcoming and well-run community for residents at Marlborough Court. You’ll support residents to live independently, build positive relationships and help ensure the scheme remains a place that residents are proud to call home.

Marlborough Court (West Bridgeford, Nottingham) is retirement independent living scheme made up of 48 flats and 9 bungalows. Your role will be to work closely with residents, colleagues and the established Resident Association to encourage community involvement and provide a responsive service.

The role includes an on-site living element, with a 2-bedroom bungalow provided for you to live in. This is in the grounds of Marlborough Court, however separate to the flats and other bungalows. There is a separate office space for your work within the main communal building. You’ll be required to live on site from Monday to Friday. You’ll have the flexibility to leave at weekends or stay on site if you prefer. Residents will be aware of your working hours, and you will not be contacted outside of these times unless there is an emergency.

Click the following link to watch a video about the bungalow provided - https://youtu.be/yNKxwZW1FiQ . If the video does not load, please copy and paste the link into your browser search bar.

Salary: £27,972 per year
Contract: Permanent, full time
Your week: 36.25 hours – Monday to Friday, 8:30am to 4:45pm
Location: Marlborough Court (West Bridgeford, Nottingham)

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Manage the day-to-day running of the scheme, ensuring a safe, secure and welcoming environment.
• Build positive relationships with residents and support their wellbeing and independence.
• Respond to resident queries, housing matters and emergencies in a calm and professional way.
• Work with colleagues, contractors and residents to resolve maintenance and service issues.
• Facilitate community activities and support a strong sense of belonging.
• Work independently while having support from the wider Amplius team.

What you’ll need to thrive in this role

• Experience in a customer-focused role with the ability to build positive relationships.
• Good communication skills and the confidence to deal with a range of situations.
• A caring, reliable and professional approach to supporting residents.
• Basic digital skills, including confidence using Microsoft Office.
• The ability to handle challenges, resolve conflict and remain impartial.

Important - DBS clearance, full UK drivers’ licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 22 October

Teams interviews: 29 October

In-person interviews: 6 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

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