Residential Repair & Customer Service Operative

CALA Homes; Bourne End; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

34 days holiday

Buy/sell up to 5 days holiday

Private healthcare

Pension contributions (5% employee, 10

ULEV car scheme

Employee Assistance Programme

Retail discounts

Job summary

Cala Homes Chiltern Ltd is seeking a Customer Service Operative to join the Bourne End team. You will undertake remedial works for purchasers and may work with external trades, reporting to the Customer Service Manager.

The role involves visiting customers’ homes, coordinating with office staff, and ensuring high standards of service. Ideal candidates may have joinery or multi-trade building backgrounds, with knowledge of Health and Safety, ability to work at height, and a full driving licence.

Qualifications

• Experience or background in joinery or multiple trades is preferred.
• Knowledge of Health and Safety regulations is important.
• Comfortable communicating with office, contractors and suppliers.

Responsibilities

• Reporting and correction of minor faults, including full reinstatement of emergency work.
• Communicating regularly with our office team, contractors and suppliers.
• Representing Cala when working in customers’ homes and ensuring repairs are satisfactory.
• Attending weekly departmental meetings and keeping paperwork up to date.

Skills

Health & safety awareness

Communication

Customer service

Ability to work without supervision

Education

Joinery background or multi-trade building experience

Job description

Cala Homes Chiltern Ltd is seeking a Customer Service Operative to join the Bourne End team. You will undertake remedial works for purchasers and may work with external trades, reporting to the Customer Service Manager.

The role involves visiting customers’ homes, coordinating with office staff, and ensuring high standards of service. Ideal candidates may have joinery or multi-trade building backgrounds, with knowledge of Health and Safety, ability to work at height, and a full driving licence.