Home Repairs Specialist - Customer Service & Multi-Trade

Cala Group Limited; Chiltern Green; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Electric vehicle provided

34 days holiday (incl. holidays)

Buy/sell up to 5 days holiday

Private healthcare

Enhanced pension contributions (5% / 5

10%

ULEV car scheme

Employee Assistance Programme

Retail discounts

Job summary

Cala Homes Chiltern Ltd is seeking a Customer Service Operative to join the team in Bourne End. You will be responsible for remedial works for purchasers and may liaise with external trades, with reporting to the Customer Service Manager.

Ideal candidates include experienced joiners or multi-trade builders. The role offers a company vehicle for daily commutes to locations and a strong focus on safety and customer satisfaction.

Qualifications

• Knowledge and understanding of Health and Safety regulations.
• Confidence working at height and using ladders safely.
• A full driving licence.
• The ability to work efficiently and effectively without supervision.

Responsibilities

• Reporting and correction of minor faults, including full reinstatement of emergency work.
• Communicating regularly with our office team, contractors and suppliers.
• Representing Cala when working in customers’ homes and ensuring customers are happy with any repairs carried out.
• Attending weekly departmental meetings and keeping all paperwork up to date.

Skills

Health and safety regulations

Working at height

Full driving licence

Independent working

Job description

Cala Homes Chiltern Ltd is seeking a Customer Service Operative to join the team in Bourne End. You will be responsible for remedial works for purchasers and may liaise with external trades, with reporting to the Customer Service Manager.

Ideal candidates include experienced joiners or multi-trade builders. The role offers a company vehicle for daily commutes to locations and a strong focus on safety and customer satisfaction.