Customer Service Operative

CALA Group; Bourne End; A distancia; GBP 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

34 days holiday

Buy/sell up to 5 days holiday

Private healthcare

Pension contributions (5% employee, 10

ULEV car scheme

Employee Assistance Programme

Retail discounts

Descripción de la vacante

Cala Homes Chiltern Ltd is seeking a Customer Service Operative to join the Bourne End team. You will undertake remedial works for purchasers and may work with external trades, reporting to the Customer Service Manager.

The role involves visiting customers’ homes, coordinating with office staff, and ensuring high standards of service. Ideal candidates may have joinery or multi-trade building backgrounds, with knowledge of Health and Safety, ability to work at height, and a full driving licence.

Formación

• Experience or background in joinery or multiple trades is preferred.
• Knowledge of Health and Safety regulations is important.
• Comfortable communicating with office, contractors and suppliers.

Responsabilidades

• Reporting and correction of minor faults, including full reinstatement of emergency work.
• Communicating regularly with our office team, contractors and suppliers.
• Representing Cala when working in customers’ homes and ensuring repairs are satisfactory.
• Attending weekly departmental meetings and keeping paperwork up to date.

Conocimientos

Health & safety awareness

Communication

Customer service

Ability to work without supervision

Educación

Joinery background or multi-trade building experience

Descripción del empleo

Cala Homes Chiltern Ltd are looking for a Customer Service Operativewith a passion for delivering excellent customer service to join their team based in Bourne End.Reporting to the Customer Service Manager, you will be responsible for undertaking remedial works for purchasers and occasionally working with external trades.

About You

Responsibilities include, but are not limited to:

• Reporting and correction of minor faults, including full reinstatement of emergency work
• Communicating regularly with our office team, contractors and suppliers
• Representing Cala when working in customers’ homes and ensuring customers are happy with any repairs carried out
• Attending weekly departmental meetings and keeping all paperwork up to date

Ideally, you will be an experienced joiner, but we will also consider candidates with a multi-trade building background. You will also need:

• Knowledge and understanding of Health and Safety regulations
• Confidence working at height and using ladders safely
• A full driving licence
• The ability to work efficiently and effectively without supervision
  

Cala have invested in their future sustainability strategy and you will receive an electric vehicle to complete your daily commute to working locations.

We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact [e-mail]

About Us

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.

• 34 days holiday (including public holidays and increasing by a day each year to a maximum of 40)
• the option to buy or sell up to 5 days holiday
• private healthcare
• enhanced salary sacrifice pension contributions of 5% employee, 10% employer
• ULEV car scheme
• Employee Assistance Programme
• retail discounts
• much more! (Some benefits will be pro-rated if you were to join on a part time basis)