Residential Project Administrator & Client Liaison

Firstport; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Exclusive discounts on extra benefits

Technology, training and support for a

Job summary

FirstPort is seeking a Project Administrator to contribute to its vision as the UK’s favourite residential property manager. You will handle resident enquiries, coordinate with clients and line managers, and manage communications and on-site tasks for the Hendon project.

You will be an experienced property/project administrator with strong customer service, detail orientation, and IT literacy, able to maintain records electronically and learn new systems quickly.

Qualifications

• Experience as a property or project administrator in residential property management.
• Strong customer service and communication skills.
• Ability to prioritise and manage a busy workload.
• Attention to detail and ability to maintain electronic records.
• Proficient IT skills and quick learner of new systems.

Responsibilities

• Be the first point of contact for resident enquiries via calls and emails.
• Deliver excellent customer service to owners and occupants.
• Coordinate with line management, client, and residents on project matters.
• Manage contractors for inventory checks and on-site tasks.
• Draft basic notices for urgent communications.
• Oversee the customer portal and notices from the client.
• Attend meetings with the client and residents, online or on-site.
• Maintain full records of communications and email trails.
• Handle the Hendon project inbox and resident portals.

Skills

Customer service

Communication

Record keeping

IT literacy

Job description

FirstPort is seeking a Project Administrator to contribute to its vision as the UK’s favourite residential property manager. You will handle resident enquiries, coordinate with clients and line managers, and manage communications and on-site tasks for the Hendon project.

You will be an experienced property/project administrator with strong customer service, detail orientation, and IT literacy, able to maintain records electronically and learn new systems quickly.