Part Time Property Administrator

Firstport; Redhill; On-site; GBP 15,000 - 18,000; Part time

Job summary

FirstPort is seeking a Part Time Property Administrator in Redhill, Surrey. The role reports to the Development Manager and centres on resident enquiries, log management, and admin support across multiple sites. The post requires strong customer service, organisation, and relationship-building with stakeholders.

You will maintain contractor logs, raise orders, prepare notices, and assist with board/site meetings while contributing to FirstPort’s high standards of service and community care.

Qualifications

• Experienced Administrator in a fast-paced business environment.
• Able to manage internal stakeholders and deliver strong customer service.
• Proactive, highly organised with excellent attention to detail.
• Good verbal and written communication skills.

Responsibilities

• Acting as the first point of contact for resident enquiries, answering calls and emails.
• Providing excellent customer service to leaseholders and residents.
• Maintaining logs (contractors, staff entry/exit) and the ADMs logbook.
• Raising orders and allocating to schedules with approvals.
• Producing notices and letters for site issues (lease breaches, parking, etc.).
• Taking minutes at Board/site meetings.
• Attending weekly site meetings and end-of-week reviews.
• Registering staff absences and sickness.

Skills

Communication skills

Stakeholder management

Customer service

Organisational skills

Job description

Job Role: Part Time Property Administrator

Location: Redhill, Surrey

Salary: £16,420- per annum

Job Sector: Large & Complex

Hours: Tuesday to Friday 9am to 4pm (24 hours per week)

As Recruitment Administrator you will contribute to our vision of being the UK's favourite residential property manager by:

• Building and maintaining long lasting relationships with stakeholders
• Proactively attending to the needs of the firm and working effectively and efficiently
• Championing the FirstPort values and four pillars and leading by example

The Property Administrator reports directly into the Development Manager

About You

You will be an experienced Administrator, who has worked closely within a fast-paced business, supporting and ensuring current needs were met across the organisation. We are looking for someone who has a genuine interest in Property and real flair for managing internal stakeholders and is passionate about customer service and learning best practices. You will be proactive, highly organised with excellent attention to detail and communication skills.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.

Main Responsibilities

• Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
• Providing excellent customer services to over 1000 leaseholders and residents.
• Managing the contractors log and the logbook for staff coming in and out.
• Raising orders, including working out the correct allocation to the schedule and apportionment and then seeking approval via the ADM.
• Producing block notices and letters for several site issues, such as: Breach of Lease, BBQ’s, parking etc.
• Taking minutes when required at Board meetings or site meetings.
• Attending the weekly Monday site staff meetings and end of week meeting.
• Registering staff absences and sickness.
• Printing reports for the ADMs from MySight system.
• Maintaining the Handyman register of works, place tasks in the log from residents’ calls / emails.
• Any other task to support the administration of the office.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.