Property Administrator

Firstport; England; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Exclusive discounts on extra benefits

Technology, training and support for a

Descripción de la vacante

FirstPort is seeking a Project Administrator to contribute to its vision as the UK’s favourite residential property manager. You will handle resident enquiries, coordinate with clients and line managers, and manage communications and on-site tasks for the Hendon project.

You will be an experienced property/project administrator with strong customer service, detail orientation, and IT literacy, able to maintain records electronically and learn new systems quickly.

Formación

• Experience as a property or project administrator in residential property management.
• Strong customer service and communication skills.
• Ability to prioritise and manage a busy workload.
• Attention to detail and ability to maintain electronic records.
• Proficient IT skills and quick learner of new systems.

Responsabilidades

• Be the first point of contact for resident enquiries via calls and emails.
• Deliver excellent customer service to owners and occupants.
• Coordinate with line management, client, and residents on project matters.
• Manage contractors for inventory checks and on-site tasks.
• Draft basic notices for urgent communications.
• Oversee the customer portal and notices from the client.
• Attend meetings with the client and residents, online or on-site.
• Maintain full records of communications and email trails.
• Handle the Hendon project inbox and resident portals.

Conocimientos

Customer service

Communication

Record keeping

IT literacy

Descripción del empleo

As the Project Administrator, you will contribute to our vision of being the UK's favourite residential property manager by:

• Provide a high standard level of customer service to our residents and all visitors to the development
• Close liaison with our client
• Acting as the main FirstPort point of contact on matters relating to the project and possible forthcoming projects
• Assisting with on-site customer and client queries

The Project Administrator reports directly into the Development Manager.

About You

You will be an experienced property / project administrator with a good understanding of the residential property management sector. You will be a confident and articulate communicator with exceptional customer service skills and the ability to prioritise and manage a busy workload. You will be a good eye for detail and the ability to efficiently maintain and update records electronically. You will be IT literate, with the ability to learn new systems quickly.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
• Providing excellent customer services to the owners and occupants of all properties within the building.
• Manage communications between all stakeholders, you will be required to work closely with your line management team, the client (specifically their project manager) and the residents.
• Managing contractors to attend and complete inventory checks within residential properties.
• Draft basic block notices if there are urgent communications that are required.
• Manage the customer portal and issue notices provided by the client.
• Attending meetings between the client and residents on behalf of FirstPort both online and onsite
• Keeping a full record of communication and email trails.
• Managing dedicated inbox for Hendon project
• Managing communications via the resident’s portals.
• Any other task to support the administering of this project.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.