Residential Estate Security & Operations Lead

Ballymore Group; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

Ballymore Group is seeking a Security & Operations Manager for the Pan Peninsula estate in Canary Wharf (E14). This permanent role involves leading Security, Concierge, and front-of-house services, with a 42-hour week (4 on 4 off) from 10:00 to 22:00.

You will drive incident response, compliance, and continuous improvement, delivering exceptional resident experiences while coordinating with residents, contractors, and external agencies.

Qualifications

• SIA Licence required.
• Proven leadership experience within security, residential or hospitality operations.
• Strong knowledge of security systems, fire safety and health & safety compliance.
• Excellent communication, stakeholder management and customer service skills.

Responsibilities

• Lead, motivate and develop Security, Concierge and other operational teams to deliver consistently high service standards.
• Manage recruitment, onboarding, training, performance, attendance, conduct and development of team members.
• Prepare rotas, manage holiday approvals and maintain appropriate staffing levels across all functions.
• Deliver regular briefings, toolbox talks and training to promote operational excellence and compliance.
• Oversee all aspects of estate security, CCTV, access control, Fire Control Centre operations and front-of-house services.
• Ensure patrols, inspections, shift checks and operational audits are completed and standards are maintained.
• Lead emergency responses and business continuity activities, acting as the senior operational representative when required.
• Maintain operational procedures, risk assessments, KPIs and service standards, driving continuous improvement.
• Build positive relationships with residents, resident associations, commercial occupiers, contractors and external agencies.
• Ensure resident enquiries, incidents and complaints are resolved professionally and within agreed timescales.
• To ensure all reported maintenance issues, leaks and similar incidents are promptly logged, followed up and resolved, with clear communication throughout.
• Ensure compliance with all security, fire safety, health and safety and data protection requirements.
• Lead fire testing, fire drills, emergency planning and incident investigations.

Skills

SIA Licence

Leadership

Security systems

Communication

Team management

Job description

Ballymore Group is seeking a Security & Operations Manager for the Pan Peninsula estate in Canary Wharf (E14). This permanent role involves leading Security, Concierge, and front-of-house services, with a 42-hour week (4 on 4 off) from 10:00 to 22:00.

You will drive incident response, compliance, and continuous improvement, delivering exceptional resident experiences while coordinating with residents, contractors, and external agencies.