Residential Security & Operations Manager – East London

Ballymore Group; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Ballymore Group in London is seeking a Security and Operations Manager for Pan Peninsula, Canary Wharf. You will lead Security, Concierge and front‑of‑house operations to ensure a safe, secure and exceptional resident experience across the estate, with a 42‑hour week (4 on 4 off) from 10:00 to 22:00.

The role includes recruitment, training, incident response, fire safety, audits and reporting, plus liaising with residents, occupiers and contractors.

Qualifications

• SIA Licence required.
• Proven leadership in security, residential or hospitality operations.
• Strong knowledge of security systems, fire safety and health & safety compliance.
• Excellent communication and stakeholder management.
• Experience managing teams in fast-paced environments.
• Calm under pressure during emergencies.

Responsibilities

• Lead, motivate and develop Security, Concierge and other operational teams to deliver high service standards.
• Manage recruitment, onboarding, training, performance, attendance and development of team members.
• Prepare rotas, manage holiday approvals and staffing levels across functions.
• Deliver regular briefings, toolbox talks and training for operational excellence and compliance.
• Oversee estate security, CCTV, access control, Fire Control Centre operations and front-of-house services.
• Ensure patrols, inspections, shift checks and audits are completed and standards maintained.
• Lead emergency responses and business continuity activities as senior operational representative.
• Maintain operational procedures, risk assessments, KPIs and service standards; drive improvement.
• Build positive relationships with residents, resident associations, occupiers, contractors and external agencies.
• Ensure resident enquiries, incidents and complaints are resolved promptly.
• Log and follow up maintenance issues; coordinate with Facilities Management as needed.
• Ensure compliance with security, fire safety, health and data protection requirements.
• Lead fire testing, drills, emergency planning and investigations.
• Ensure incidents and near misses are reported and actioned.
• Take ownership of resident communications portal and notifications; provide clear updates.
• Produce operational and incident reports; maintain records and GDPR compliance.

Skills

Leadership experience

Security operations

Security & safety

Communication

Emergency response

Job description

Ballymore Group in London is seeking a Security and Operations Manager for Pan Peninsula, Canary Wharf. You will lead Security, Concierge and front‑of‑house operations to ensure a safe, secure and exceptional resident experience across the estate, with a 42‑hour week (4 on 4 off) from 10:00 to 22:00.

The role includes recruitment, training, incident response, fire safety, audits and reporting, plus liaising with residents, occupiers and contractors.