Residential Customer Experience Manager (12-Month FTC)

Mount Anvil; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Mount Anvil is seeking an organised and detail-oriented Customer Experience Manager on a 12-month FTC, based in Greater London. This role involves coordinating the end-to-end process to ensure that every home is ready for handover and that customer experiences are seamless.

The ideal candidate will have experience in residential development, specifically in high-rise projects, and will excel in managing multiple priorities while keeping high standards, reporting into the Head of Customer Experience.

Qualifications

• Experience in residential development, ideally on a London high rise development.
• Calm under pressure; respectful with customers.
• Experience coordinating end-to-end processes in property environments.

Responsibilities

• Coordinate the process that turns a unit into a home with on-site teams.
• Book appointments and track inspections to register properties.
• Support Customer Experience team as the scheme reaches completion.

Skills

Organizational skills

Stakeholder communication

Process coordination

Attention to detail

Job description

Mount Anvil is seeking an organised and detail-oriented Customer Experience Manager on a 12-month FTC, based in Greater London. This role involves coordinating the end-to-end process to ensure that every home is ready for handover and that customer experiences are seamless.

The ideal candidate will have experience in residential development, specifically in high-rise projects, and will excel in managing multiple priorities while keeping high standards, reporting into the Head of Customer Experience.