Resident Experience & Tenancy Admin (9-Month FTC)

Get Living London Limited; Stratford-upon-Avon; On-site; GBP 24,000 - 28,000; Full time

Job summary

Get Living London Limited is seeking a Customer Administrator for a 9-month maternity fixed-term contract. The role covers the resident journey from reservation to move-in, tenancy administration, and ongoing contract activity in a fast-paced environment.

You will ensure accuracy, compliance, and a high standard of customer service across Get Living portfolios. The role requires strong organisational skills, attention to detail, and proficiency with tenancy platforms.

Qualifications

• This role requires prior experience in Build to Rent, residential lettings or property administration.
• Strong customer service background in fast-paced environments is essential.
• Experience managing end-to-end tenancy administration and contracts.
• Good understanding of Right to Rent requirements and tenancy deposits.
• Proficiency with MS Office and CRM systems such as HubSpot or similar.

Responsibilities

• Handle incoming resident enquiries and provide high-quality service through the resident journey.
• Manage new tenancy administration from reservation to move-in including checks, referencing and agreements.
• Oversee ongoing contracting activity in line with legislation and company policy.
• Maintain accurate resident accounts and tenancy records; process payments and rent splits.
• Collaborate with Neighbourhood teams and Finance to manage arrears and notices.

Skills

Customer service

Tenancy administration

Right to Rent

Communication

Attention to detail

Organisational skills

Team work

Integrity

Tools

Yardi

HubSpot

HomeLet

Microsoft Office

Job description

Get Living London Limited is seeking a Customer Administrator for a 9-month maternity fixed-term contract. The role covers the resident journey from reservation to move-in, tenancy administration, and ongoing contract activity in a fast-paced environment.

You will ensure accuracy, compliance, and a high standard of customer service across Get Living portfolios. The role requires strong organisational skills, attention to detail, and proficiency with tenancy platforms.