Resident Experience & Tenancy Admin (9-Month FTC)

Get Living London Limited; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Get Living London Limited is recruiting a Customer Administrator to manage the resident journey from reservation to move-in. You will handle tenancy administration, conduct ID/Right to Rent checks, reference checks and contracts, while ensuring compliance and excellent resident service in a fast-paced environment.

The role involves working with residents, Customer Advisors and Neighbourhood teams, taking ownership of workloads and driving process improvements within the Customer Hub.

Qualifications

• Previous experience in Build to Rent, residential lettings or residential property administration.
• Strong track record of delivering high-quality customer service in a fast-paced environment.
• Experience managing the end-to-end tenancy administration process, including residential contracts.
• Experience using a tenancy referencing platforms, such as HomeLet.
• Good understanding of Right to Rent requirements.
• Good working knowledge of Microsoft Office.

Responsibilities

• Handling incoming customer enquiries across Get Living portfolios and Neighbourhoods, taking ownership through to resolution and providing a friendly, professional service.
• Managing new tenancy administration from reservation to move-in, including qualifying applications, ID and Right to Rent checks, referencing, fraud checks, and preparing tenancy agreements and prescribed information.
• Managing ongoing contracting activity in compliance with legislation, data protection and Get Living policies, including renewals, transfers, extensions and surrenders, parking, storage and temporary licence agreements, pet applications, utility agreements and payment plans.
• Responding to resident enquiries professionally and promptly; building positive relationships with residents and colleagues.
• Communicating clearly and proactively throughout the resident journey; managing expectations while adhering to company policies.
• Collaborating across departments to resolve issues efficiently and maintain high levels of quality and satisfaction.

Skills

Customer service

Communication

Organised

Attention to detail

Team player

Integrity

Tools

Yardi

HubSpot

HomeLet

Job description

Get Living London Limited is recruiting a Customer Administrator to manage the resident journey from reservation to move-in. You will handle tenancy administration, conduct ID/Right to Rent checks, reference checks and contracts, while ensuring compliance and excellent resident service in a fast-paced environment.

The role involves working with residents, Customer Advisors and Neighbourhood teams, taking ownership of workloads and driving process improvements within the Customer Hub.