Customer Experience Coordinator - New Homes (Temporary)

Deverell Smith Recruitment Ltd; Acton; On-site; GBP 22,000 - 24,000; Full time

Job summary

Deverell Smith Recruitment Ltd in Acton, West London, is seeking a Customer Experience Executive for a temporary contract to support customers moving into their new homes. The role is on-site, Monday to Friday, with daily rate of £120–£130 and holiday pay.

You will keep customers informed, coordinate home tours and inspections, update Salesforce records, and liaise with site teams, sales and managing agents to ensure a smooth handover and positive customer experience during a busy period.

Qualifications

• 2–3 years of customer-facing experience.
• Experience in property-related sectors (new homes, lettings, housing).

Responsibilities

• Keeping customers informed and responding to queries.
• Coordinating home tours, handover appointments and inspections.
• Updating Salesforce and maintaining accurate customer records.
• Liaising with site teams, sales and managing agents to keep everything on track.
• Ensuring attention to detail to deliver a smooth customer experience.

Skills

Customer service

Organisational skills

Communication

Tools

Salesforce

Job description

Customer Experience Executive - New Homes - Acton

Acton, West London | Temporary | £130 per day, paid weekly

Available now? Put your experience to work with a leading London developer.

Join a leading property developer in Acton, West London, supporting customers as they prepare to move into their new homes.

If you're a customer-focused, organised property professional, your exprtise will be paramount in supporting a busy handover period. For someone with experience in property, lettings, housing, hospitality or customer service and looking for your next contract, this could be a great opportunity to get stuck in quickly.

What you'll be doing:

• Keeping customers informed and responding to queries.

• Coordinating home tours, handover appointments and inspections.

• Updating Salesforce and keeping customer records accurate.

• Liaising with site teams, sales and managing agents to keep everything on track.

• Making sure the small details add up to a smooth customer experience.

Could this be you?

You’ll have around 2-3 years’ customer-facing experience, excellent organisational skills and a natural ability to communicate with people. Experience in new homes, estate agency, lettings, property management, housing or hospitality could all be relevant.

You’ll need to be confident using computer systems, comfortable juggling priorities and happy working on-site in Acton, Monday to Friday.

No developer experience? No problem. If you're organised, proactive and keen to develop your property experience, we'd like to hear from you.

The details:

• £120 - £130 per day + holiday pay (£135 - £145 inc.holiday), depending on experience

• Temporary contract through to approximately January/February 2027

• Monday-Friday, fully site-based

• Immediate start preferred