Building Concierge & Resident Services Coordinator

HAP Talent Ltd; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

HAP Talent Ltd seeks a professional concierge for a residential block in Kensington. You will be the first point of contact for residents and contractors, with a reception desk on site and access to building amenities.

The role covers liaising with management for contractor coordination, handling deliveries, maintaining statutory records, and supporting service-charge budgeting. Fire warden training is included and on-site security is part of the role.

Qualifications

• DBS clearance required.

Responsibilities

• Be on reception Monday to Friday 09:00–17:00 with lunch break.
• Deal with tenants/occupiers queries related to building matters.
• Handle postal and parcel deliveries.
• Liaise with managing agents to source contractors for maintenance.
• Show contractors to work areas and ensure work is completed satisfactorily.
• Maintain records for statutory information.
• Review reports and determine remedial action with property managers.
• Liaise with statutory bodies and utility providers when tenants change.
• Report tenant complaints.
• Assist in annual service charge budget preparation.
• Responsible for keys retained on site and plant areas.
• Provide simple on-site security.
• Be trained as a fire warden to oversee evacuation.

Skills

DBS Required

Job description

HAP Talent Ltd seeks a professional concierge for a residential block in Kensington. You will be the first point of contact for residents and contractors, with a reception desk on site and access to building amenities.

The role covers liaising with management for contractor coordination, handling deliveries, maintaining statutory records, and supporting service-charge budgeting. Fire warden training is included and on-site security is part of the role.