Building Concierge & Resident Services Coordinator

HAP Talent Ltd.; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

HAP Talent Ltd seeks a professional concierge for a residential block in Kensington. You will be the first point of contact for residents and contractors, with a reception desk on site and access to building amenities.

The role covers liaising with management for contractor coordination, handling deliveries, maintaining statutory records, and supporting service-charge budgeting. Fire warden training is included and on-site security is part of the role.

Qualifications

• DBS clearance required.

Responsibilities

• Be on reception Monday to Friday 09:00–17:00 with lunch break.
• Deal with tenants/occupiers queries related to building matters.
• Handle postal and parcel deliveries.
• Liaise with managing agents to source contractors for maintenance.
• Show contractors to work areas and ensure work is completed satisfactorily.
• Maintain records for statutory information.
• Review reports and determine remedial action with property managers.
• Liaise with statutory bodies and utility providers when tenants change.
• Report tenant complaints.
• Assist in annual service charge budget preparation.
• Responsible for keys retained on site and plant areas.
• Provide simple on-site security.
• Be trained as a fire warden to oversee evacuation.

Skills

DBS Required

Job description

We are looking for a professional and trustworthy concierge, passionate about providing a personable service to the residents of a house and residential block of 8 flats in Kensington. You will be the first point of contact for residents and contractors for the building. There is a desk in reception and available amenities for the successful candidate on site.

Key Accountabilities:

• To be in reception Monday to Friday 09.00 to 17.00 with a lunch break.
• To deal with tenants/occupiers queries in relation to building matters (which may be blocked drains, broken fridges, curtain rail problems etc.)
• To deal with postal and parcel deliveries to the apartments.
• To liaise with the managing agents in connection with sourcing contractors to carry out maintenance works.
• To show contractors to places where work needs doing, and ensure work is completed satisfactorily.
• To assist in the maintaining of records for statutory information.
• To review reports on statutory information, and in conjunction with the property managers to determine remedial action.
• To liaise with statutory bodies and utility providers when tenants change.
• To report any tenant complaints.
• Assist in identification of matters which can be included in an annual service charge budget preparation.
• Responsible for keys that are retained on site for some of the apartments, and plant areas.
• Simple security to the property, whilst on site.
• To be trained as a fire warden to oversee the property evacuation in the event of a fire, or drill.

Knowledge/ Experience and Skills:

• DBS Required

Preferred:

• Hotel, concierge or letting agency experience

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In the dynamic landscape of today’s job market, businesses often find themselves with the challenge of filling specialised or hard-to-fill roles. These positions demand unique skills, experience, and expertise, making the recruitment process both…

In the dynamic landscape of today’s job market, businesses often find themselves with the challenge of filling specialised or hard-to-fill roles. These positions demand unique skills, experience, and expertise, making the recruitment process both…

In the dynamic landscape of today’s job market, businesses often find themselves with the challenge of filling specialised or hard-to-fill roles. These positions demand unique skills, experience, and expertise, making the recruitment process both…

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As a small business, we initially struggled to find employees with the precise skill sets needed for our team. hap Talent played a crucial role in our success by connecting us with three candidates, each a perfect fit for their respective roles at Cheshire Inflatables. The entire process was remarkably smooth, and I couldn’t have asked for better results. Beyond their support during the hiring phase, hap Talent continues to provide invaluable assistance and ongoing support.

Securing suitable candidates for payroll positions often presents a significant challenge, yet with hap Talent, the process was effortless. In a matter of days, we were expertly paired with a candidate whose qualifications precisely aligned with our needs. The transition unfolded with remarkable ease, and the individual settled into the team very well.