Resident Support Specialist — Housing Duty

YMCA Robin Hood Group; Worksop; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

23 days annual leave

Workplace pension with Royal London

Life Insurance

Childcare discount

Employee discounts (Malt Cross, Café)

Pastoral support

Cycle to Work Scheme

Staff development opportunities

Refer a friend scheme (£500)

In-house training

Blue Light Discount

Staff events and celebrations

Private medical and dental cashback

Travel/Childcare/Private gym cash top‑

Westfield Health benefits

Job summary

YMCA Robin Hood Group is recruiting a Housing Duty Worker in Worksop to be the first point of contact for residents in our supported housing service. You will act as the central hub for operations, delivering calm, empathetic support and sign-posting to colleagues and external agencies as needed.

Working 37.5 hours per week, you will uphold our Caring, Honesty, Respect and Responsibility values, manage queries, and help provide a safe, nurturing environment for residents aged 18–35.

Responsibilities

• Be the first point of contact for residents and provide excellent customer service in a busy accommodation setting.
• Act as the hub for operations, supporting colleagues and sign-posting to relevant services and external organisations.
• Diffuse conflict calmly and empathetically, resolving queries from residents aged 18-35 and supporting their wellbeing.
• Work to uphold YMCA values (Caring, Honesty, Respect, Responsibility) in every interaction and initiative.

Job description

YMCA Robin Hood Group is recruiting a Housing Duty Worker in Worksop to be the first point of contact for residents in our supported housing service. You will act as the central hub for operations, delivering calm, empathetic support and sign-posting to colleagues and external agencies as needed.

Working 37.5 hours per week, you will uphold our Caring, Honesty, Respect and Responsibility values, manage queries, and help provide a safe, nurturing environment for residents aged 18–35.