Housing Duty Worker YMCA Mansfield Supported Housing

YMCA Robin Hood Group; Mansfield; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Employer pension scheme

Life insurance during service

Cycle to Work scheme

Training and progression opportunities

Staff events and recognition

Job summary

YMCA Robin Hood Group in Mansfield is seeking a Housing Duty Worker to support residents in our 16–24 housing provision. You will help with daily operations, safety, and guidance for young residents, acting as the first point of contact and ensuring a secure building.

The role emphasizes assisting residents with tenancy obligations, managing incidents, and coordinating with external services. A proactive, compassionate approach and ability to work varied shifts are essential.

Qualifications

• Excellent communication is required to support residents and liaise with agencies.
• Ability to respond calmly to emergencies and incidents.
• Experience working in supported housing or with young people is desirable.

Responsibilities

• Provide advice and assistance to residents.
• Provide keys or replacements when needed.
• Collect rent payments and answer related queries.
• Explain tenant obligations and rights per License Agreement.
• Respond to fire alarms and safety incidents.
• Serve as first point of contact during incidents, coordinating with police and agencies.
• Handle crisis management and incident reporting.
• Carry out facilities tasks to maintain building upkeep.
• Assist applicants with forms and signpost to other agencies.
• Work Monday to Friday, 37.5 hours weekly on a 3-week rolling rota.
• Follow shift patterns: 7am–3pm, 3pm–11pm, 11pm–7am.

Skills

Communication skills

Crisis management

Teamwork

Empathy

Job description

Are you interested in a new career in Supported Housing, learning how support our residents and keep our building secure? Our Housing Duty Worker role, might be the first step!

As part of our dedicated housing provision for 16-24 year old's based in Mansfield, we are looking for responsible, trustworthy and compassionate people to join our Support Housing team to oversee the smooth running of our building but also give our residents all the support and care they require. This is your opportunity to be part of this from the very beginning!

Our Housing Duty Workers are at the heart and soul of our housing team; being the first person most of our residents come into contact with; you will be there to support them with anything they need but also oversee the smooth running of the building in general.

You will be share in our belief that everyone should have a fair chance to discover who they are and what they can become.

Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while you are on shift.

With specific interest in supporting young people, you will enjoy variety, loves being busy and thrives off never being able to predict exactly what will happen that day!

You will support our residents by:

• Being there to provide advice and assistance
• Providing keys/replacements where needed.
• Collecting rent payments and dealing with queries or charges relating to rent payments
• Taking the time to ensure they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement
• Responding to fire alarms
• Being a first point of call when dealing with incidents, including emergencies, including liaising with the police and other agencies to prevent damage/harm to our residents and buildings.
• Crisis Management and incident reporting.
• If needed, undertake facilities/domestic duties to maintain the upkeep of our building.

You will also support applications from prospective residents, helping with form filling in etc as well as signposting other agencies who may be able to help them.

You will work Monday to Friday, 37.5 hour per week. We work on a 3 week rolling rota so you would have advance warning of your shift patterns.

The weekly shift patterns are:

• 7am - 3pm
• 3pm - 11pm
• 11pm - 7am

We have made sure our shift patterns are fully accessible by public transport no matter what time you start or finish.

We have our own team of weekend Housing Officers so there is no need for you to work weekends, unless you wanted overtime!

Why Work for Us?

We are looking for someone ideally with experience or interested in gaining experience working in supported housing with vulnerable adults and young people aged 16-24 years old.

However, we are also happy and able to give you the training and development to start your career in Housing.

You will need to have an understanding of the needs of young people (aged 16 – 25) who may have drug, alcohol and other issues. Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security and much more.

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

• Work with minimal supervision, use initiative, work alone and work as part of a team
• Respond quickly and effectively to emergencies
• Deal with conflict, manage aggressive behaviour and diffuse situations effectively
• Talk to people of all background and abilities, with excellent communication skills
• Form and maintain relationships with appropriate professional boundaries, acting as a role model for our residents.

If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and qualification. We can also provide career development as we are looking to expand this region in the next 12-24 months.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

Hours

37.5

Benefits

• Equivalent of 23 days annual leave (plus bank holidays) increasing 1 day each year for your first 5 years!
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution)
• 4 x Life Insurance/Death in Service whilst in the pension scheme
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark
• 10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression
• Support for further study up to post-graduate level 7 courses to support your development
• £500 refer a friend scheme applicable across the Group
• Regular ongoing inhouse training
• Eligible to join the Blue Light Discount scheme
• Staff events and annual celebrations
• On passing your probation, you can select from one of the following additional benefits:
• Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts
• £120 cash annual contribution towards either
• Travel costs
• Childcare costs
• Private gym membership