Housing Duty Worker YMCA Worksop Supported Housing

YMCA Robin Hood Group; Worksop; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

23 days annual leave

Workplace pension with Royal London

Life Insurance

Childcare discount

Employee discounts (Malt Cross, Café)

Pastoral support

Cycle to Work Scheme

Staff development opportunities

Refer a friend scheme (£500)

In-house training

Blue Light Discount

Staff events and celebrations

Private medical and dental cashback

Travel/Childcare/Private gym cash top‑

Westfield Health benefits

Job summary

YMCA Robin Hood Group is recruiting a Housing Duty Worker in Worksop to be the first point of contact for residents in our supported housing service. You will act as the central hub for operations, delivering calm, empathetic support and sign-posting to colleagues and external agencies as needed.

Working 37.5 hours per week, you will uphold our Caring, Honesty, Respect and Responsibility values, manage queries, and help provide a safe, nurturing environment for residents aged 18–35.

Responsibilities

• Be the first point of contact for residents and provide excellent customer service in a busy accommodation setting.
• Act as the hub for operations, supporting colleagues and sign-posting to relevant services and external organisations.
• Diffuse conflict calmly and empathetically, resolving queries from residents aged 18-35 and supporting their wellbeing.
• Work to uphold YMCA values (Caring, Honesty, Respect, Responsibility) in every interaction and initiative.

Job description

You will support our belief that everyone should have the chance to discover who they are and what they can become and share our core values; Caring, Honesty, Respect and Responsibility, which underpin everything we do.

Working in our supported housing service, our priority is to provide a safe, compassionate, nurturing, and supportive environment that facilitates young people and adults, aged 18-35 years, to have positive outcomes and fulfil their potential.

As a Housing Duty Worker, you will be the first contact point for our residents. You will be the key hub to our operations, provide excellent customer services while being adaptable to meet the needs of a diverse and dynamic resident population in a busy accommodation building and for transitionary properties across the local area.

You will be able to positively influence our young people and adults by taking a calm, empathetic, non-judgmental standpoint to diffuse situations, resolve conflicts and support any queries our residents may have. By effectively sign-posting to relevant colleagues and 3 rd party organisations, you will see the demonstrable difference you have made.

Key Behaviours:

Caring -

Be dependable, listen, and believe in mind, body and spirit.

Honesty -

Be transparent, fair and open-minded in delivering our services. We will do what we say we will.

Respect -

Respect, empower and involve, collaborate, lead, and deliver an inclusive service with equal access, be responsive to resident’s needs; we willexpect the best, stretch and hold our residents accountable and learn from our mistakes.

Responsibility -

A two-way conversation, see our work in the context of their strengths providing support and guidance. We will always aim to exceed expectations.Provide opportunities and be proactive to involve and empower, to motivate engagement.

Empathy -

Being aware of resident's needs, seeing things from their perspective, they come first, empower,advocate and set boundaries and expectations

Passionate -

Driven by the desire to improve lives, we aim to help residents to be the best they can be, inspire, broaden horizons and connect, so they can discover who they are and what they can become.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

Hours

37.5

We offer the following benefits from day 1 of your employment with us:

• Equivalent of 23 days annual leave (plus bank holidays) increasing 1 day each year for your first 5 years!
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution)
• 4 x Life Insurance/Death in Service whilst in the pension scheme
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark
• 10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression
• Support for further study up to post-graduate level 7 courses to support your development
• £500 refer a friend scheme applicable across the Group
• Regular ongoing inhouse training
• Eligible to join the Blue Light Discount scheme
• Staff events and annual celebrations

On passing your probation, you can select from one of the following additional benefits:

• Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts
• £120 cash annual contribution towards either:
  Travel costs or;
  Childcare costs or;
  Private gym membership