Youth Housing Support & Duty Worker

YMCA Robin Hood Group; Mansfield; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Employer pension scheme

Life insurance during service

Cycle to Work scheme

Training and progression opportunities

Staff events and recognition

Job summary

YMCA Robin Hood Group in Mansfield is seeking a Housing Duty Worker to support residents in our 16–24 housing provision. You will help with daily operations, safety, and guidance for young residents, acting as the first point of contact and ensuring a secure building.

The role emphasizes assisting residents with tenancy obligations, managing incidents, and coordinating with external services. A proactive, compassionate approach and ability to work varied shifts are essential.

Qualifications

• Excellent communication is required to support residents and liaise with agencies.
• Ability to respond calmly to emergencies and incidents.
• Experience working in supported housing or with young people is desirable.

Responsibilities

• Provide advice and assistance to residents.
• Provide keys or replacements when needed.
• Collect rent payments and answer related queries.
• Explain tenant obligations and rights per License Agreement.
• Respond to fire alarms and safety incidents.
• Serve as first point of contact during incidents, coordinating with police and agencies.
• Handle crisis management and incident reporting.
• Carry out facilities tasks to maintain building upkeep.
• Assist applicants with forms and signpost to other agencies.
• Work Monday to Friday, 37.5 hours weekly on a 3-week rolling rota.
• Follow shift patterns: 7am–3pm, 3pm–11pm, 11pm–7am.

Skills

Communication skills

Crisis management

Teamwork

Empathy

Job description

YMCA Robin Hood Group in Mansfield is seeking a Housing Duty Worker to support residents in our 16–24 housing provision. You will help with daily operations, safety, and guidance for young residents, acting as the first point of contact and ensuring a secure building.

The role emphasizes assisting residents with tenancy obligations, managing incidents, and coordinating with external services. A proactive, compassionate approach and ability to work varied shifts are essential.