Resident Services & Sales Coordinator

Yugo USA LLC.; Birmingham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

5 weeks’ annual leave

YuDay paid day off

Subsidised Health care

Cycle to work scheme

Social events and more

Job summary

Yugo USA LLC. is seeking a friendly Sales & Service Associate to support residents in our Birmingham student accommodation. You will handle queries with empathy, assist in sales and marketing, and help manage a residents database while planning social events.

The role requires strong customer service, organisation, and the ability to juggle multiple tasks in a fast-paced environment. Eligibility for a discretionary bonus and benefits is noted.

Qualifications

• Experience delivering friendly, professional customer service.
• Strong communication with residents and visitors.
• Ability to handle queries, incidents and complaints empathetically.
• Organized and able to manage multiple tasks.
• Familiarity with health and safety basics a plus.

Responsibilities

• Provide friendly customer service to students in residences.
• Respond effectively to queries, incidents, and complaints.
• Assist in sales and marketing to promote vacant units.
• Follow operating procedures.
• Organize and communicate social events for residents.
• Uphold health and safety duties per legislation.

Skills

Customer service

Communication

Problem solving

Organization

Resilience

Cultural awareness

People engagement

MS Office

Tools

MS Office

Job description

Yugo USA LLC. is seeking a friendly Sales & Service Associate to support residents in our Birmingham student accommodation. You will handle queries with empathy, assist in sales and marketing, and help manage a residents database while planning social events.

The role requires strong customer service, organisation, and the ability to juggle multiple tasks in a fast-paced environment. Eligibility for a discretionary bonus and benefits is noted.