Resident Services & Sales Associate (Weekend)

Yugo; Birmingham; On-site; GBP 13,800 - 18,648; Part time

Benefits offered by this job

Discretionary bonus

5 weeks annual leave

YuDay

Healthcare subsidy

Employee assistance program

Cycle to work

Social events

Job summary

Yugo Crown Place in central Birmingham is seeking a friendly Sales & Service Associate to join our student residences team. You will be the first point of contact for residents and visitors, delivering excellent customer service and supporting sales and marketing activities to keep the residences full.

You'll manage the resident database, help organise social events, and assist with health and safety duties while delivering a warm, proactive service in a fast-paced environment at our

Qualifications

• Excellent customer service and communication skills.
• Be personable with a genuine passion for engaging with people.
• Proactive with strong problem-solving abilities.
• Highly organised with ability to multitask.
• Good working knowledge of MS Office.
• Resilient, adaptable and culturally aware.

Responsibilities

• Provide friendly, professional customer service to residents.
• Respond to queries, handle issues and incidents, escalate when needed.
• Support sales and marketing to keep residences full.
• Follow operating procedures.
• Ensure safety and welfare of residents.
• Organise and communicate social events.
• Manage health and safety responsibilities per legislation.

Skills

Customer service experience

Strong communication

People skills

Organised

Proactive

Cultural awareness

Tools

MS Office

Job description

Yugo Crown Place in central Birmingham is seeking a friendly Sales & Service Associate to join our student residences team. You will be the first point of contact for residents and visitors, delivering excellent customer service and supporting sales and marketing activities to keep the residences full.

You'll manage the resident database, help organise social events, and assist with health and safety duties while delivering a warm, proactive service in a fast-paced environment at our