Service and Sales Assistant

Yugo; Birmingham; On-site; GBP 13,800 - 18,648; Part time

Benefits offered by this job

Discretionary bonus

5 weeks annual leave

YuDay

Healthcare subsidy

Employee assistance program

Cycle to work

Social events

Job summary

Yugo Crown Place in central Birmingham is seeking a friendly Sales & Service Associate to join our student residences team. You will be the first point of contact for residents and visitors, delivering excellent customer service and supporting sales and marketing activities to keep the residences full.

You'll manage the resident database, help organise social events, and assist with health and safety duties while delivering a warm, proactive service in a fast-paced environment at our

Qualifications

• Excellent customer service and communication skills.
• Be personable with a genuine passion for engaging with people.
• Proactive with strong problem-solving abilities.
• Highly organised with ability to multitask.
• Good working knowledge of MS Office.
• Resilient, adaptable and culturally aware.

Responsibilities

• Provide friendly, professional customer service to residents.
• Respond to queries, handle issues and incidents, escalate when needed.
• Support sales and marketing to keep residences full.
• Follow operating procedures.
• Ensure safety and welfare of residents.
• Organise and communicate social events.
• Manage health and safety responsibilities per legislation.

Skills

Customer service experience

Strong communication

People skills

Organised

Proactive

Cultural awareness

Tools

MS Office

Job description

Overview

• Yugo Crown Place
• 24 hours per week Saturday, Sunday and Monday (8 hours each day)
• £16,224 per annum
• Central Birmingham

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Birmingham.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Responsibilities

Here's what you'll do:

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents

• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications

Here's what you'll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

Benefits

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!