Service & Sales Assistant

Yugo; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

5 weeks annual leave

Discretionary bonus

YuDay – paid day off

Health care subsidy & EAP

Cycle to work scheme

Social events

Job summary

Yugo in Birmingham is seeking a friendly Sales & Service Associate to join our student accommodation team as an administrator and first point of contact for residents and visitors.

You will handle queries with empathy, support our sales and marketing plans, keep the resident database up to date, and organise inclusive events for residents while adhering to health and safety requirements.

Qualifications

• Great customer service and communication skills.
• Be personable with a genuine passion for engaging with people.
• Strong problem-solving and organisational abilities.

Responsibilities

• Provide friendly, professional customer service to residents.
• Respond to queries, complaints, incidents, escalating as needed.
• Support sales and marketing activities to keep residences full.
• Follow operating procedures and ensure safety/welfare of residents.

Skills

Excellent customer service

Strong communication

Personable & engaging

Problem solving

Organised

MS Office / MS packages

Cultural awareness

Tools

MS Office

Job description

• Yugo Bentley House
• 40 hours per week
• Monday to Friday with occasional evening/weekend work during peak times
• £27,040 per annum
• Central Birmingham

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Birmingham.

As the Sales & Service Associate, you’ll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Here’s what you’ll do:

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Here’s what you’ll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 5 weeks’ annual leave
• Additional ‘YuDay’ which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you.