Resident Services & Sales Associate

Yugo; Hatfield; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

5 weeks leave

YuDay

Health care

Employee assistance

Cycle to work

Social events

Job summary

Yugo in Hatfield is seeking a friendly administrator to join our student accommodation team as Sales & Service Associate. You will be the first point of contact for residents and visitors, handling queries with empathy and professionalism while contributing to sales and marketing efforts.

Responsibilities include delivering excellent customer service, responding to incidents, coordinating social events, and ensuring safety.

Qualifications

• Excellent customer service and communication skills.
• Ability to engage with people at all levels.
• Proactive with strong problem-solving skills.
• Highly organized, able to juggle multiple tasks.

Responsibilities

• Provide friendly, professional service to residents.
• Respond to queries and incidents, escalate as needed.
• Assist in sales and marketing activities to fill residences.
• Follow operating procedures and ensure safety of residents.
• Organise social events for residents and communicate plans.
• Maintain Health and Safety responsibilities as required.

Skills

Customer service

Communication

People engagement

Problem solving

Organizational skills

MS Office

Resilience

Cultural awareness

Tools

MS Office

Job description

Yugo in Hatfield is seeking a friendly administrator to join our student accommodation team as Sales & Service Associate. You will be the first point of contact for residents and visitors, handling queries with empathy and professionalism while contributing to sales and marketing efforts.

Responsibilities include delivering excellent customer service, responding to incidents, coordinating social events, and ensuring safety.