Resident Services & Safety Assistant

YMCA West London; Wimbledon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free gym access across our sites.

Discounts from major retailers and超市场.

Well-being and counselling services

Work from a range of outer London work

Career development programmes

Family-friendly policies (enhanced M?

Life Assurance (permanent contracts)

Job summary

YMCA St Paul’s Group in London is seeking a Housing and Support receptionist to be the first point of contact for residents and visitors, delivering high-quality information and holistic advice. You will perform reception duties, handle telephone services, process payments, support repairs, and assist with health and safety and safety roles such as first aid and fire marshal.

The role emphasises customer service, listening, and welcoming new residents while contributing to wellbeing programmes

Qualifications

• Experience in customer-facing roles preferred.
• Willingness to learn about housing and support services in a charity context.
• Ability to handle confidential information and maintain professionalism.

Responsibilities

• Provide consistently high-quality customer service to residents and visitors.
• Perform reception tasks, manage calls, mail, repairs, and payments.
• Act as first aider and fire marshal, ensuring safety during emergencies.
• Welcome new residents, address concerns, and listen to residents and the public.

Skills

Customer service

First aid

Fire marshal

Reception duties

Health & safety

Job description

YMCA St Paul’s Group in London is seeking a Housing and Support receptionist to be the first point of contact for residents and visitors, delivering high-quality information and holistic advice. You will perform reception duties, handle telephone services, process payments, support repairs, and assist with health and safety and safety roles such as first aid and fire marshal.

The role emphasises customer service, listening, and welcoming new residents while contributing to wellbeing programmes