Resident Services & Repairs Coordinator

The Oyster Partnership; Dartford; On-site; GBP 18,000 - 24,000; Part time

Job summary

The Oyster Partnership is seeking a Customer Resolution Officer to join our Housing and Property Services team on an initial three-month fixed-term contract. This office-based role in Kent supports residents by handling enquiries, coordinating repairs, and maintaining accurate records.

You will work part-time, three days a week (Wednesday to Friday), liaising with residents, contractors and internal teams to deliver excellent customer outcomes.

Qualifications

• Experience in customer service, housing, repairs, maintenance, or administration.
• Excellent written and verbal communication skills.
• Strong organisation and multitasking abilities.
• Proficient with CRM and Microsoft Office, including Excel.

Responsibilities

• Manage and update customer and property records using CRM systems.
• Raise and track repair requests and works orders.
• Contact residents to arrange inspections and repairs.
• Liaise with contractors to monitor progress and completion.
• Review job statuses and update records.
• Support damp and mould case management with accurate trackers.
• Assist with complex housing and maintenance cases.
• Keep residents informed throughout their repair journey.
• Conduct customer satisfaction surveys and gather feedback.
• Provide administrative support to housing, repairs, and property services.
• Collaborate with colleagues to maintain service standards.
• Ensure KPI reporting data is accurate.

Skills

Customer service

Organisational skills

Communication skills

Data handling

Problem solving

Tools

CRM systems

Excel

Job description

The Oyster Partnership is seeking a Customer Resolution Officer to join our Housing and Property Services team on an initial three-month fixed-term contract. This office-based role in Kent supports residents by handling enquiries, coordinating repairs, and maintaining accurate records.

You will work part-time, three days a week (Wednesday to Friday), liaising with residents, contractors and internal teams to deliver excellent customer outcomes.