Resident Repairs & Service Coordinator (Hybrid)

The Oyster Partnership; Greater London; Hybrid; GBP 27,000 - 39,000; Full time

Job summary

The Oyster Partnership is seeking a Responsive Repairs Officer for a Surrey-based Housing Association. This role supports the Property Services team, acting as the first point of contact for residents, raising and scheduling repairs, and monitoring contractor performance.

The position is hybrid (minimum 4 days in the office) at 35 hours per week, offering an initial contract until June 2027 and a rate of £24.00 per hour umbrella. Right to work in the UK is required.

Qualifications

• Experience delivering strong customer service within property or repairs teams.
• Proven administrative support skills in a fast-paced environment.
• Familiarity with invoicing processing and data handling.

Responsibilities

• Act as first point of contact for residents and customers.
• Raise and schedule repair orders and monitor progress.
• Support contractor performance tracking and data entry.
• Manage CRM cases and assist with invoice processing.

Skills

First point of contact

Administrative support

CRM management

Raising work orders

Customer service

Data management

Tools

CRM software

Job description

The Oyster Partnership is seeking a Responsive Repairs Officer for a Surrey-based Housing Association. This role supports the Property Services team, acting as the first point of contact for residents, raising and scheduling repairs, and monitoring contractor performance.

The position is hybrid (minimum 4 days in the office) at 35 hours per week, offering an initial contract until June 2027 and a rate of £24.00 per hour umbrella. Right to work in the UK is required.