Part-Time Housing Repairs & Maintenance Coordinator

Southampton City Council; Southampton; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension 15.2%

Flexible working

Generous leave 25–31 days

Family-friendly policies

Training and development

Wellbeing support

Volunteer days

Job summary

Southampton City Council is seeking a highly motivated Programme Support Officer to join the Housing Works service in a fast‑paced, customer‑focused environment. This part‑time role offers 22 hours per week over 3 days, supporting delivery of repairs and maintenance, planning and coordinating resources, and maintaining accurate records to meet service requirements.

You will handle customer enquiries, raise and manage works and purchase orders, and work with contractors and internal teams to

Qualifications

• Experience in a customer service or contact centre environment and/or planning and coordinating resources within repairs or maintenance.
• Good understanding of property maintenance, housing services, or construction-related environments.
• Strong IT skills and experience using databases and scheduling systems.
• Ability to manage workloads, meet deadlines and work under pressure.
• Excellent communication skills, with the ability to explain technical matters clearly to customers.
• Proactive and flexible approach with a can-do attitude.
• Attention to detail and accuracy in data input and record keeping.

Responsibilities

• Planning and scheduling work, ensuring effective deployment of trade resources.
• Managing and updating work planning and housing maintenance systems.
• Handling customer enquiries via phone, email, and face-to-face contact in a professional and empathetic manner.
• Coordinating repairs, maintenance, void property works, and improvement projects.
• Raising and managing works orders, purchase orders, and invoices.
• Monitoring job progress, costs, and completion to ensure value for money.
• Liaising with contractors, suppliers, and internal teams to maintain service delivery.
• Maintaining accurate data, records, and documentation in line with council procedures and legal requirements.
• Supporting customer satisfaction activities, including feedback and complaint handling.
• Contributing to performance monitoring and continuous service improvement.

Skills

Customer service

Planning & coordination

IT skills

Data handling

Communication

Education

NVQ Level 2

Tools

Scheduling systems

Databases

Job description

Southampton City Council is seeking a highly motivated Programme Support Officer to join the Housing Works service in a fast‑paced, customer‑focused environment. This part‑time role offers 22 hours per week over 3 days, supporting delivery of repairs and maintenance, planning and coordinating resources, and maintaining accurate records to meet service requirements.

You will handle customer enquiries, raise and manage works and purchase orders, and work with contractors and internal teams to