Repairs & Maintenance Coordinator (6-Month Contract)

Hyperion Partners Limited; Croydon; On-site; GBP 28,000 - 34,000; Full time

Job summary

Hyperion Partners Recruitment is delighted to be supporting a leading housing and property services organisation in Croydon with the appointment of a Repairs Officer on a 6-month temporary contract. As Repairs Officer you will schedule repairs, liaise with contractors and residents, and provide administrative support to the Property Services team to ensure high service standards.

The role requires strong organisation, good communication, and proficiency with IT systems and CRM; on-site in

Qualifications

• Highly organised with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Good literacy, numeracy and IT skills.

Responsibilities

• Provide high-quality administrative and customer service support within the Property Services team.
• Raise works orders for repairs and pest control.
• Schedule repair works according to priority and workstream.
• Liaise with contractors daily regarding work in progress and outstanding works.
• Monitor jeopardy reports and help ensure repairs are completed within agreed service levels.
• Manage work in progress to improve customer satisfaction and achieve a first-time-right approach.
• Monitor and respond to CRM cases and calls within agreed timescales.
• Act as a first point of contact for residents, contractors and external organisations.
• Maintain accurate records, data and electronic filing systems.
• Assist with contractor invoice processing.
• Support the maintenance and updating of stock condition databases.
• Arrange surveyor inspections and carry out resident satisfaction surveys.
• Assist with correspondence, telephone enquiries and general administration.
• Provide administrative or reception cover when required.
• Work collaboratively with internal teams and external stakeholders to deliver an effective, joined-up service.
• Support the management and resolution of complaints in a professional and collaborative manner.
• Carry out other reasonable duties in support of the Property Services function.

Skills

Organised

Customer-focused

Communication skills

IT skills

Data entry

Record management

Teamwork

Tools

CRM software

Microsoft Office

Data entry systems

Job description

Hyperion Partners Recruitment is delighted to be supporting a leading housing and property services organisation in Croydon with the appointment of a Repairs Officer on a 6-month temporary contract. As Repairs Officer you will schedule repairs, liaise with contractors and residents, and provide administrative support to the Property Services team to ensure high service standards.

The role requires strong organisation, good communication, and proficiency with IT systems and CRM; on-site in