Relief - Guest Services Host

Mitie Group plc.; Leeds; On-site; GBP 18,000 - 22,000; Full time

Job summary

Mitie Group plc. at Trinity Leeds Shopping Centre invites a Guest Services Host to deliver exceptional service daily. You will manage reception duties, respond to guest inquiries, and support event activations while maintaining presentation and housekeeping standards.

The role emphasizes teamwork, proactive problem solving, and a professional appearance. A positive, flexible attitude and strong communication are essential to success.

Qualifications

• Motivated and genuine enthusiasm to learn and develop.
• Ability to work as part of a team.
• Good communication skills.
• Minimum of 2 years in retail or similar background.
• Excellent customer service and communication skills.
• The ability to solve problems.
• Target driven.
• Confident, Positive and professional attitude.
• Must be passionate about Guest Service.
• Must be able to work as part of a team and on own initiative.
• Excellent communications skills.
• Must have a professional attitude to flexible working hours.
• Must be able to deal with challenging and difficult situations.

Responsibilities

• Take ownership of enquiries at the reception/guest lounge, using listening skills to identify solutions.
• Respond to emails professionally and maintain lounge standards.
• Lead by example for Made you smile and Mystery shopper.
• Stay vigilant and report suspicious activity to Control Room; assist with Fire Emergencies as instructed.
• Support on centre events such as summer/winter activations and craft sessions.

Skills

Motivated enthusiasm

Team player

Communication skills

Retail experience

Customer service

Problem solving

Target driven

Confident and professional

Passion for Guest Service

Flexibility

Dealing with challenging situations

Job description

With a shift available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.

Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests needs.

Building strong relationships with your colleagues is key to our 'one team approach' to customer service and achieving our business objectives.

Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.

Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation.

Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property.

As part of the guest services team, you will regularly support on centre events including summer / winter activations, this could include craft clubs, Sip sessions, Artisan Markets etc.

By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work.

Lead by example for 'Made you smile' and 'Mystery shopper'

Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.

• Motivated and genuine enthusiasm to learn and develop


• Ability to work as part of a team


• Good communication skills


• Minimum of 2 years in retail or similar background


• Excellent customer service and communication skills


• The ability to solve problems


• Target driven


• Confident, Positive and professional attitude


• Must be passionate about Guest Service


• Must be able to work as part of a team and on own initiative


• Excellent communications skills


• Must have a professional attitude to flexible working hours


• Must be able to deal with challenging and difficult situations

Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day.