Front Desk Concierge & Guest Experience Lead

Savills Company; Greater London; On-site; GBP 33,000 - 34,000; Full time

Job summary

SMR is seeking a front desk receptionist to maintain a professional, welcoming reception for visitors and tenants. You will be the first point of contact, greet guests, answer calls, log visits and ensure smooth front-of-house operations.

The role requires strong communication, presentable appearance, and a proactive attitude to support building occupants and maintain safety standards.

Qualifications

• Excellent verbal and written communication.
• GCSE level education or equivalent.
• Reliable, helpful and well presented.
• Strong customer service orientation.
• Polite telephone handling and message taking.
• Discretion with confidential information.
• Good organisational and time management skills.
• A proactive learner with readiness for training.

Responsibilities

• Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
• Answer the telephone and on-site intercom professionally for tenant queries.
• Maintain up-to-date reception processes and manuals.
• Ensure health and safety compliance and contractor management as required.
• Keep a professional working relationship with staff, tenants and contractors.

Skills

Verbal & written communication

Customer service

Telephone etiquette

Time management

Attention to detail

Confidential information handling

Presentable appearance

Willingness to learn

Team player

Education

GCSE standard

Job description

SMR is seeking a front desk receptionist to maintain a professional, welcoming reception for visitors and tenants. You will be the first point of contact, greet guests, answer calls, log visits and ensure smooth front-of-house operations.

The role requires strong communication, presentable appearance, and a proactive attitude to support building occupants and maintain safety standards.