Resident Services Advisor

Runnymede; Addlestone; On-site; GBP 28,000 - 30,000; Part time

Benefits offered by this job

29 Days annual leave

Excellent Pension Scheme

Free Parking

Training and development opportunities

Professional membership

Cycle to work

Season ticket loan

Health insurance after 1 year

Employee Assistance Programme (EAP)

Flexi-leave

Job summary

Runnymede Borough Council is seeking a Customer Services Advisor to join a supportive team delivering high-quality service to residents and internal customers. You will be the first point of contact via telephone, email and face-to-face interactions, providing professional and helpful assistance.

The role covers a busy service environment, requires excellent communication, strong organisational skills and the ability to manage priorities.

Qualifications

• Experience in a customer service environment.
• Excellent communication, both verbal and written.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and manage priorities.
• Positive, flexible and proactive approach to work.
• Team player who collaborates to achieve goals.

Responsibilities

• Delivering excellent customer service to residents and internal customers through multiple channels.
• Responding to enquiries professionally and resolving issues efficiently.
• Managing customer requests and maintaining accurate records.
• Working with colleagues across the organisation to provide seamless support.
• Prioritising and organising workloads to meet service standards and deadlines.
• Handling challenging situations calmly in a busy environment.
• Communicating clearly and professionally, verbally and in writing.
• Identifying opportunities to improve customer experiences and service delivery.
• Supporting the team in achieving performance targets and service objectives.
• Contributing to a collaborative and supportive team environment.

Skills

Customer service experience

Communication skills

Organisational skills

Under pressure

Team player

Proactive attitude

Job description

Runnymede Borough Council is seeking a Customer Services Advisor to join a supportive team delivering high-quality service to residents and internal customers. You will be the first point of contact via telephone, email and face-to-face interactions, providing professional and helpful assistance.

The role covers a busy service environment, requires excellent communication, strong organisational skills and the ability to manage priorities.